Experience

Complete Prime Residential

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Senior Property Manager

  • Oct 2020 - Present

• Property Manager

  • Mar 2020 - Oct 2020



Watkins

• United Kingdom
• Construction
• 1 - 100 Employee

• Customer Care Coordinator

  • Jul 2018 - Mar 2020

  Responsible for logging new customer calls ensuring all client priorities are met. Arranging appointments with clients/tenants. Allocate work to Engineers, taking account of the clients needs and requirements. Ensure Engineers have sufficient and adequate workloads. Update clients with outcomes following Engineers visits. Preparation of reports following call outs and chargeable works. Order materials as necessary for the Engineers. Maintain and build good relations with existing and new clients/tenants. Working as part of a focused Customer Care Team with good knowledge of Microsoft Office including Outlook. This assists to deal effectively with booking appointments with the client/tenant and the Engineers. Dealing with a high volume of calls which can be demanding and complex. Good communication and excellent organisation is key to this role to enable you to deal with customers and clients in a professional manner whilst meeting their expectations throughout the process.



Countrywide Plc

• Senior Property Manager

  • Nov 2015 - Jun 2018

  To manage and oversee a portfolio of properties within the local area. Reporting to the Regional Director with weekly figures including KPI's. As a manager, it is my job to motivate staff, ensure complaints are dealt with correctly, making sure company standards are met along with law requirements. I am largely involved in delivering conferences to property managers over the country, assisting the regional director in rolling out training and information to all staff. Targets are consistently met whilst remaining competent in the ever changing industry.



Parkland Estates

• Sales Advisor

  • Oct 2014 - Nov 2015

  Assisting vendors and buyers in searching for and selling their homes. Continually searching the market for new business and seeking opportunities for in house referrals. Knowing the local area very well and offering advice to investors was a particularly interesting part of the role for me. Being part of a family run business was a thoroughly enjoyable experience.



MILES AND BARR LIMITED

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Property Manager

  • Jan 2012 - Sep 2014