Experience

NHS Confederation

• United Kingdom
• Hospitals and Health Care
• 200 - 300 Employee

• Senior Engagement Officer

  • Dec 2022 - Present



Care Quality Commission

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Senior Provider Engagement Officer

  • Nov 2021 - Dec 2022

• Implementation Officer

  • Aug 2020 - Nov 2021

  This role helped me get an amazing grasp of AGILE methodoly and applying this to different sizes of project across the business. I also developed skills in writing content and training materials as well as building bespoke SharePoint sites to support these. Additionally I gained project management skills and used Planner to support this.

• Performance Coach

  • Apr 2017 - Aug 2020

  I take an active role improving the performance of the contact centre. I design and develop training that meets business needs as well as producing quick updates when required. I am used to training new staff as well as looking into performance data to improve our existing workforce.



Van Mildert Landlord and Tenant Protection Limited

• Lettings Administrator

  • Jun 2015 - Nov 2016



The AA

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Customer Service and Sales Representative

  • Jan 2014 - Jun 2015

  Talking to customers on an inbound basis, assessing their current and future needs. Offering products that best meet the needs of the customer and ensuring that any sales meet the customers needs. Understanding and following FCA guidelines. Ensuring data is entered into the computer system effectively.