Experience

Solugenix

• United States
• IT Services and IT Consulting
• 500 - 600 Employee

• Help Desk Specialist

  • Jun 2022 - Present

  -Manage software remotely for Jiffy Lube locations -Take calls, emails, and chats -Manage software remotely for Jiffy Lube locations -Take calls, emails, and chats



Andvaris Inc

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• QuickBooks Online - Technical Support Agent

  • May 2021 - Jun 2022

  • Work-from-home answering inbound calls from customers• Assist, troubleshoot, and teach customers how to use, fix, or troubleshoot our online products• Successfully maintained high NPS scores created from customer's survey responses

• Intuit TurboTax - Product Support Agent

  • Jan 2020 - May 2021

  • Work-from-home answering inbound calls• Assist, troubleshoot, and teach customers to navigate through the TurboTax software• Successfully maintained high NPS score with fantastic survey responses



Verizon Authorized Retailer, TCC

• United States
• Retail
• 700 & Above Employee

• Technology Advisor/Sales Associate

  • Apr 2015 - Jul 2019

  • Sold Verizon Phones and Dish Network• Delivered excellent customer service• Addressed customer inquiries and resolved issues/complaints• Assisted with training new employees

• Corporate Operations Support Representative

  • Aug 2013 - Apr 2015

  • Supported and trained 24 stores on operational procedures and policies• Completed full inventory audits and adjustments• Researched and reported theft and fraud• Assisted in store relocations, openings, and closings

• Technology Advisor/Sales Associate

  • Apr 2013 - Aug 2013

  • Sold Verizon Phones and Dish Network• Delivered excellent customer service• Addressed customer inquiries and resolved issues/complaints

• Store Manager

  • Jul 2010 - Apr 2013

  • Developed, directed and supervised employees engaged in sales• Trained sales associates to become store managers• Maintained all other store operations like, scheduling, ordering, maintenance, interviewing, etc.

• Technology Advisor/Sales Associate

  • Aug 2008 - Jul 2010

  • Sold Verizon Phones and Dish Network• Delivered excellent customer service• Addressed customer inquiries and resolved issues/complaints

• Store Manager

  • Jan 2006 - Aug 2008

  • Developed, directed and supervised employees engaged in sales• Trained sales associates to become store managers• Maintained all other store operations like, scheduling, ordering, maintenance, interviewing, etc.

• Technology Advisor/Sales Associate

  • Nov 2005 - Jan 2006

  (part-time until full-time position opened to honor my relocation request)• Delivered excellent customer service• Addressed customer inquiries and resolved issues or complaints• Sold Verizon Wireless, Dish Network, and other internal services

• Assistant Store Manager

  • Nov 2004 - Nov 2005

  • Delivered excellent customer service• Addressed customer inquiries and resolved issues or complaints• Sold Verizon Wireless, Dish Network, and other internal services• Acting manager during manager's absences for vacations, meetings, days off, and maternity leave

• Technology Advisor/Sales Associate

  • Nov 2000 - Nov 2004

  (part-time while attending college)• Delivered excellent customer service• Addressed customer inquiries and resolved issues or complaints• Sold Verizon Wireless, Dish Network, and other internal services