Business Manager

• Aug 2022 - Present

Marketing and Events

• Aug 2021 - Jul 2022

Sales and Events Executive

• Feb 2021 - Aug 2021

Event Manager

• Oct 2016 - Dec 2020

Event Coordinator

• Mar 2015 - Sep 2016

Events Specialist

• Jun 2014 - Mar 2015

Key achievements • Conducted research to identify an opportunity in the area leading to successfully starting a small business. • Managed and styled a range of successful events, including weddings, winery tours, luncheons, Christmas parties and networking events. • Overcame a number of challenges that were presented in order to exceed clients’ expectations for events. An example of this is geographical location and sourcing quality and appropriate vendors and contractors and meeting budgetary constraints. Show less

Business Support Manager

• Jun 2013 - Jun 2014

Key achievements • Arranged all aspects of two separate training conferences, each held over three days. This included flying in employees from all over Australia, arranging accommodation, dining and all training logistics. • Liaising with external companies to develop a phone application for employees working in isolation. Working in areas with lack of cellular reception was a challenge that needed to be focused on. Solution designed and rolled out through research and agency engagement. Key achievements • Arranged all aspects of two separate training conferences, each held over three days. This included flying in employees from all over Australia, arranging accommodation, dining and all training logistics. • Liaising with external companies to develop a phone application for employees working in isolation. Working in areas with lack of cellular reception was a challenge that needed to be focused on. Solution designed and rolled out through research and agency engagement.

Events and Projects Manager/Team Administrator

• May 2011 - Mar 2013

Key Achievements• Organised a series of 22 business-specific training conferences in 15 European countries within two months. Over 700 employees attended in total.• Designed and managed internal community website and social media page (Colab). Extra training and research was needed outside of my general role to be able to create this.• Received four financial awards over the course of my employment for; taking the lead on the regional audits, support and leadership in driving successful implementation of the Management letter tool and attention to detail in organising key events. Show less

Reception Manager (Office Concierge seconded to GE)

• Aug 2010 - May 2011

Key achievements• I was rewarded for excellent customer service above that of my peers over a six month period• My work processes were recognised as exemplary and innovative. As a result, I was requested to roll them out across another reception team in the building

Team Leader

• Dec 2008 - Jun 2010

Key Achievements• Promoted to Team leader in the Bell Desk, Reception and Concierge within months of moving into the departments due to noticeable leadership qualities• Rewarded for largest dollar amount of upsells in accommodation for two consecutive months• Rewarded for largest number of people enrolled on the hotel loyalty program over six months

Guest services officer

• Dec 2006 - Dec 2008

Areas of responsibility• Communication Centre• Bell Desk• ReceptionKey Achievements • Designed and implemented a number of new techniques and processes that maximised staff efficiency by thinking outside of the box and finding creative solutions