General Manager

• Jul 2022 - Present

The General Manager is a revenue focused role, supporting in driving financial growth for the company and ensuring a gold standard of implementation and delivery for our LAAMP Product. Other responsibilities include to:- Support with the growth strategy focused on financial gain and customer satisfaction.- Build long term relationships with new and existing customers.- Support in the sales cycle for Cortex's LAAMP product, addressing clients needs.- Evaluate, negotiate, and execute organisational deals.- Motivate and collaborate with cross-functional organisations and teams.- Help prioritise product & technical roadmaps, deliver strategic recommendations and analysis, and develop go-to-market, monetisation strategies for existing and new offerings.- Be responsible for full project delivery and implementation, including managing client expectations & customer success. - Work with the MD and Board on company and group strategy. Including long term, yearly and monthly plans.- Manage internal organisational stakeholders; communicate expectations/goals, provide direction, monitor performance, resolve escalations, remove roadblocks.- Optimise Cortex and LAAMPs processes as needed to allow the organisation to scale.- Keep the Managing Director informed of all events and circumstances which have, or may be likely to have, a material impact on the organisation.

General Manager, Business Development and Operations

• Jul 2021 - Oct 2022

The General Manager, Business Development and Operations is a revenue focused role, supporting in driving financial growth for the company and ensuring a gold standard of implementation and delivery for our LAAMP Product. Other responsibilities include to:- Support with the growth strategy focused on financial gain and customer satisfaction.- Build long term relationships with new and existing customers.- Support in the sales cycle for Cortex's LAAMP product, addressing clients needs.- Evaluate, negotiate, and execute organisational deals.- Motivate and collaborate with cross-functional organisations and teams.- Help prioritise product & technical roadmaps, deliver strategic recommendations and analysis, and develop go-to-market, monetisation strategies for existing and new offerings.- Be responsible for full project delivery and implementation, including managing client expectations & customer success. - Work with the MD and Board on company and group strategy. Including long term, yearly and monthly plans.- Manage internal organisational stakeholders; communicate expectations/goals, provide direction, monitor performance, resolve escalations, remove roadblocks.- Optimise Cortex and LAAMPs processes as needed to allow the organisation to scale.- Keep the Managing Director informed of all events and circumstances which have, or may be likely to have, a material impact on the organisation.

Operations and Delivery Manager

• Mar 2020 - Jul 2021

As the Operations and Delivery Manager, I am responsible for:● Motivating and collaborating with cross-functional teams, optimising team processes in order to allow the team to scale. ● People managing our team through the communication of expectations and goals, providing direction, monitoring performance, resolving escalations, removing roadblocks and overseeing related administrative tasks.● Helping prioritise product & technical roadmaps, delivering strategic recommendations and analysis, and developing go-to-market monetisation strategies for existing and new offerings. ● Resourcing and staffing within the organisation.● Full project delivery and implementation, including managing client expectations.● Driving and providing training and education to the team. ● Working with the Managing Director on company strategy, including long term, yearly and monthly planning.● Set up, maintenance and review of systems, policies, processes and procedures, in order to guide, support, inform, service and monitor the prime functions of the organisation.● Keeping the Managing Director informed of all events and circumstances which have, or may be likely to have, a material impact on the organisation.

Service Delivery Manager

• Jul 2019 - Mar 2020

Leading the rollout of LAAMP, an innovative, immersive learning and delivery solution that harnesses VR and AR experiences to maximise outcomes.

General Manager

• Jul 2022 - Present

The General Manager is a revenue focused role, supporting in driving financial growth for the company and ensuring a gold standard of implementation and delivery for our LAAMP Product. Other responsibilities include to:- Support with the growth strategy focused on financial gain and customer satisfaction.- Build long term relationships with new and existing customers.- Support in the sales cycle for Cortex's LAAMP product, addressing clients needs.- Evaluate, negotiate, and execute organisational deals.- Motivate and collaborate with cross-functional organisations and teams.- Help prioritise product & technical roadmaps, deliver strategic recommendations and analysis, and develop go-to-market, monetisation strategies for existing and new offerings.- Be responsible for full project delivery and implementation, including managing client expectations & customer success. - Work with the MD and Board on company and group strategy. Including long term, yearly and monthly plans.- Manage internal organisational stakeholders; communicate expectations/goals, provide direction, monitor performance, resolve escalations, remove roadblocks.- Optimise Cortex and LAAMPs processes as needed to allow the organisation to scale.- Keep the Managing Director informed of all events and circumstances which have, or may be likely to have, a material impact on the organisation.

General Manager, Business Development and Operations

• Jul 2021 - Oct 2022

The General Manager, Business Development and Operations is a revenue focused role, supporting in driving financial growth for the company and ensuring a gold standard of implementation and delivery for our LAAMP Product. Other responsibilities include to:- Support with the growth strategy focused on financial gain and customer satisfaction.- Build long term relationships with new and existing customers.- Support in the sales cycle for Cortex's LAAMP product, addressing clients needs.- Evaluate, negotiate, and execute organisational deals.- Motivate and collaborate with cross-functional organisations and teams.- Help prioritise product & technical roadmaps, deliver strategic recommendations and analysis, and develop go-to-market, monetisation strategies for existing and new offerings.- Be responsible for full project delivery and implementation, including managing client expectations & customer success. - Work with the MD and Board on company and group strategy. Including long term, yearly and monthly plans.- Manage internal organisational stakeholders; communicate expectations/goals, provide direction, monitor performance, resolve escalations, remove roadblocks.- Optimise Cortex and LAAMPs processes as needed to allow the organisation to scale.- Keep the Managing Director informed of all events and circumstances which have, or may be likely to have, a material impact on the organisation.

Operations and Delivery Manager

• Mar 2020 - Jul 2021

As the Operations and Delivery Manager, I am responsible for:● Motivating and collaborating with cross-functional teams, optimising team processes in order to allow the team to scale. ● People managing our team through the communication of expectations and goals, providing direction, monitoring performance, resolving escalations, removing roadblocks and overseeing related administrative tasks.● Helping prioritise product & technical roadmaps, delivering strategic recommendations and analysis, and developing go-to-market monetisation strategies for existing and new offerings. ● Resourcing and staffing within the organisation.● Full project delivery and implementation, including managing client expectations.● Driving and providing training and education to the team. ● Working with the Managing Director on company strategy, including long term, yearly and monthly planning.● Set up, maintenance and review of systems, policies, processes and procedures, in order to guide, support, inform, service and monitor the prime functions of the organisation.● Keeping the Managing Director informed of all events and circumstances which have, or may be likely to have, a material impact on the organisation.

Service Delivery Manager

• Jul 2019 - Feb 2020

Manager Iterative Change Squad

• Nov 2018 - Jul 2019

The role is responsible for:• Planning, management and ownership of Iterative Change and the Software Release roadmap for Rural Bank and its business unit’s in alignment with strategic objectives• Chairing of the Rural Bank Change Committee to enable initiative refinement, prioritisation and delivery of the Change and Technology roadmap • Identifying, influencing and leading senior stakeholders to successful project delivery• Incident and Problem Management for Rural Bank Software Applications • Assisting in determining the strategic direction of Change and Technology• Leadership, development and management of the Iterative Change Squad to a become high performing delivery team

Project Manager

• Jul 2016 - Oct 2018

Rural Bank is a wholly owned subsidiary of Bendigo and Adelaide Bank, providing a specialist focus for farmers. It is my role to lead and manage the successful delivery of projects, working together with internal and external stakeholders to ensure the project delivers on time, on scope and on budget.

BPM Delivery Lead

• Feb 2014 - Jun 2016

Design, development and leadership of business process improvement projects, including stakeholder and project management and business and technical liaison.

Business Performance Officer

• Nov 2011 - Feb 2014

Business analysis, managing business performance initiatives, building and monitoring of measurement tools using Visual Basic Coding.