Experience

Brixtel Corporation

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Retired

  • Feb 2023 - Present



Brixtel Corporation

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Sr. Technical Writer

  • Feb 2019 - Oct 2022

  Sr. Technical Writer supporting the Food and Drug Administration (FDA) contract. Provide documentation support for FDA Team ensuring FDA artifacts are in compliance with FDA documentation standards (editing, grammar, word choice, and formatting). Sr. Technical Writer supporting Brixtel / Federal Aviation Administration (FAA) contract. Create, document, maintain, and deploy standard operating procedures in accordance with ITIL v3 methodology. Responsible for development, design, and delivery of end-to-end IT life-cycle processes and user guides supporting the Brixtel FAA ASKME program. Show less



Huntington Ingalls Industries, Inc.

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Sr. Technical Writer

  • Aug 2016 - Feb 2019

  Sr. Technical Writer at US Courts. Created, documented, edited and deployed standard operating procedures for US Courts Systems Deployment Support Office (SDSO) in accordance with ITIL v3 methodology. Responsible for development, design and delivery of end to end life-cycle processes and user guides supporting the National Support Desk (Tiers 1- 3). Sr. Technical Writer at US Courts. Created, documented, edited and deployed standard operating procedures for US Courts Systems Deployment Support Office (SDSO) in accordance with ITIL v3 methodology. Responsible for development, design and delivery of end to end life-cycle processes and user guides supporting the National Support Desk (Tiers 1- 3).



ActioNet, Inc.

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Sr. Technical Writer/Business Analyst

  • Jun 2010 - Jun 2016

  Sr. Technical Writer/Business Analyst at Department of Transportation. Created, documented, edited and implemented standard operating procedures supporting the DOT IT Services organization in accordance with ITIL v3 methodology. Facilitated development, design and delivery of end to end life-cycle processes and user guides supporting all operational and technical teams within DOT IT Services (Service Desk, Tier 2, Asset Mgmt, Network, Engineering and IT Security organizations). Facilitated JAD sessions, use case and requiements development for web-based appications. Show less



Insight Global

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Sr. Business Analyst/Technical Writer

  • Nov 2009 - May 2010

  Senior Business Analyst at American Systems, Inc. Business analysis and requirements development for DoD web-based applications. Senior Business Analyst at American Systems, Inc. Business analysis and requirements development for DoD web-based applications.



TEKsystems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sr. Technical Writer

  • Mar 2008 - Aug 2009

  Sr. Technical Writer for Verizon Business, Government Division. Process development, customer and product transition supporting FTS to Networx contract migration. Sr. Technical Writer for Verizon Business, Government Division. Process development, customer and product transition supporting FTS to Networx contract migration.



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Sr. Business Analyst/Technical Writer

  • Mar 1989 - Dec 2007

  Process and procedure development; analysis and requirements development; program and project management. Process and procedure development; analysis and requirements development; program and project management.