Experience

Hytech Nexo

• Dominican Republic
• Renewable Energy Power Generation
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2023 - Present

  Santiago, Dominican Republic Manage Customer inquiries in a timely manner. Schedule installs. Update CRM Prepare documents and request connection with electric companies. Provide level 1 tech support as needed and pass bigger cases to Tech Support team.



Regalos y Cumpleaños Funnyland

• Chief Operating Officer

  • Sep 2021 - Present

  San Francisco de Macorís, Duarte, Dominican Republic Create product launch calendars Design Social Media Posts Create website Create catalogs Manage inventory



IGT

• United Kingdom
• Software Development
• 700 & Above Employee

• Social Media Specialist

  • Aug 2019 - Aug 2021

  República Dominicana Manage Social Media Budget of +US$5,000 a year. Manage KPI's Present to Upper Management Social Media Improvements Manage the website revamp

• Administrative Assistant II

  • Jul 2017 - Aug 2019

  República Dominicana Assist with translations, petty cash, fleet management, schedule management, flight purchasing, expense reports, follow up on internal processes, creation of reports and various other administrative tasks.



MC LOGISTICS

• Customer Service

  • Jun 2016 - May 2017

  Santiago de los Caballeros Follow up on customer orders and in charge of logistics for merchandise via courier or shipping. Quoting and very thoroughly following up on claims with packages and customer service.



D' Clase Shoes, Inc.

• Servicio al Cliente

  • Mar 2016 - Jun 2016

  Zona Franca Industrial de Gurabo Follow up on production for various customers in order to improve logistics chain and make deadlines in time. Having direct contact with customers and very open communication about production processes and improvements. Complete reports and create various reports.

• Asistente Logística Exportación

  • Apr 2015 - Mar 2016

  Zona Franca Industrial de Gurabo Prepare documents for exports in a timely matter. Follow up on production processes next to Customer Service to improve and ensure deadlines. Create follow up reports and complete various different department reports. Create department processes in all ares (import and export) for a Certification and to complete internal processes.



ASW Express

• Servicio al Cliente

  • Jun 2014 - Mar 2015

  Santiago Follow up on customers needs. Create reports for easy follow up. Keep constant and effective communication with customers. In charge of office supplies and purchase Petty Cash Management



Asociación Cibao de Ahorros y Préstamos

• Pasante

  • May 2013 - Jul 2013

  Santiago de los Caballeros, República Dominicana Pasante en el departamento de Administración de Captaciones, encargada del proceso de digitalización de documentos.