Beatriz Jocson
Account Manager at Wing- Claim this Profile
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English Native or bilingual proficiency
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Filipino Native or bilingual proficiency
Topline Score
Bio
Credentials
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Level 5 Certificate in Teaching English As a Foreign Language
Training Qualifications UKOct, 2022- Sep, 2024
Experience
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Wing
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Hungary
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Real Estate
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1 - 100 Employee
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Account Manager
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Aug 2020 - Present
I am a freelance account manager for Wing Tel with 5-6 years of experience in the Customer Service industry. I am a freelance account manager for Wing Tel with 5-6 years of experience in the Customer Service industry.
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Magic, Inc
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Public Relations and Communications Services
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1 - 100 Employee
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Operations Team Lead
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Apr 2019 - Apr 2020
● Quality Control● coaching teammates in real time● having a general overview of the team’s work and ensuring only the highest quality output is sent to the client● ensuring that announcements and new information is disseminated to the team promptly● Problem Solving and Client Escalations● De-escalating client situations either caused byservice error or other factors● Analyzing problems and generating strategies with atop-level view for various client situations● Communications● Having internal communication with the team as well as external comms with other departments in the company● Having communication with the clients through various platforms (SMS, email)● Key Metrics● Ensuring my team meets the company’s standards interms of quality of work● Looking into mistakes done by the team andcreating reports and next actions to ensure the mistakes don’t happen again Show less
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Creative Solutions Specialist
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Jan 2017 - Mar 2019
Responsibilities include but are not limited to:● Creative Thinking and Problem Solving● Devising creative and diverse executionstrategies● Coming up with possible risks and aversiontechniques to avoid problems in the devisedstrategies● Attention to Detail and Service Quality● Ensuring accuracy of details in executing strategies● Making sure to assess a client’s wants and needs● Establishing professional and friendlycommunications both with clients and vendors● Task Management● Ensuring I was able to complete my workload withinmy shift and before the deadline set● Ensuring proper hand off of tasks to the next teammember handling the task● Logistics● Coming up with strategies to plan and executeevents such as parties, meetings, etc. Show less
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Makerspace Manila
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Philippines
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Design Services
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1 - 100 Employee
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Makerspace Facilitator/Customer Engagement Lead
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Jul 2016 - Dec 2016
Responsibilities included but are not limited to: ● Teaching/Facilitating ● Facilitated a basic robotics and arts and crafts workshop for a group of children aged 8-12 years old every weekend ● Taught fabrication and design thinking to students aged 8 to 17 years old ● Fabrication and Design Thinking ● Created teaching materials and props for classes and workshops ● Conceived lesson plans suitable for children of varying age groups for classes and workshops ● Marketing ● Devised marketing strategies to promote workshops ● Contacted client leads to organize workshops and interactions ● Social Media Management/Content Writing ● Created content for the company’s social media Show less
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Education
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2012 - 2016
Ateneo de Manila University
Bachelor of Science (B.S.), Psychology -
2008 - 2012
St. Scholastica's College Manila
High School -
2008 - 2012
St. Scholastica's College Manila
High School
Community
