Beatriz Fernandes

Operations Expert at nemo
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Contact Information
us****@****om
(386) 825-5501
Location
Lisbon Metropolitan Area, PT
Languages
  • Italian Elementary proficiency
  • Spanish Limited working proficiency
  • English Full professional proficiency
  • Portuguese Native or bilingual proficiency

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Sandra Brito Pereira

A Beatriz é uma excelente profissional, muito dedicada ao Cliente, atenta ao detalhe, ao seu perfil, discreta e muito eficaz! Tenho o maior orgulho nos alunos da ESHTE como a Beatriz que voam para carreiras tão desafiantes e impactantes como o projeto em que a Beatriz se encontra atualmente - recomendo vos uma visita e estadia! Parabéns Beatriz!

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Credentials

  • Revenue management
    th2- consultoria, formação e imagem em turismo e hotelaria
    Feb, 2019
    - Nov, 2024
  • Gestão de Alojamento Local
    th2- consultoria, formação e imagem em turismo e hotelaria
    Dec, 2018
    - Nov, 2024
  • Social Media Business Marketing
    th2- consultoria, formação e imagem em turismo e hotelaria
    Nov, 2018
    - Nov, 2024
  • The Study Tours Rider Experience at the High Advanced Level
    Rider University
    Aug, 2016
    - Nov, 2024

Experience

  • nemo
    • United Kingdom
    • Leisure, Travel & Tourism
    • 1 - 100 Employee
    • Operations Expert
      • Dec 2022 - Present

  • Montimerso Skyscape Countryhouse by Perfect Walk
    • Portugal
    • Hospitality
    • 1 - 100 Employee
    • Director of Operations & Assistant Hotel Manager
      • Feb 2020 - Oct 2022

      Working closely with Montimerso’s owners/managers, from the pre-opening phase: definition of internal procedures/quality standards aligned with the concept; establishment of local partnerships; creation of data-sheets, pricing and menus for the F&B Outlets; interviewing and selection of the team, followed by in-the-job training; Since the opening in June 2020, I’ve been responsible for the management of the daily activities of Montimerso, as well as management/training of the team, constantly striving to improve processes. In addition, I’ve focused on the Marketing&Sales department: -Management of marketing and communication team: creation of editorial calendar and assist/control it’s successful following (e.g developing and drafting monthly hotel communications, such as newsletters; help to style and manage Montimerso’s photoshoots), focusing on the creation of creative storytelling marketing content; -Creation of communication kits (press releases; information sheet, events presentation); -Organizer and in-House Hostess of small events (press presentation of new products; corporate events and team buildings); -Responsible for developing and supporting B2B partner sales: Management of full lifecycle sales process, which includes prospecting, identifying and initiating new sales opportunities, sales presentations and contract negotiations; -Study and presentation of current forecasts and trends to top management; -Meet established (revenue, client satisfaction...) targets, while creating new and enhanced customer relationships ensuring satisfaction; -High level of customer service, including complaint resolution when needed; Show less

  • Le Méridien Barcelona
    • Spain
    • Hospitality
    • 1 - 100 Employee
    • Front Office
      • Aug 2019 - Nov 2019

  • th2- consultoria, formação e imagem em turismo e hotelaria
    • Portugal
    • Hospitality
    • 1 - 100 Employee
    • Marketing and Comunication in Hospitality
      • Nov 2018 - Jan 2019

      - Sales & Marketing for several small hotels (mainly with contracts and communication with OTA’s, as well as digital marketing) - Sales & Marketing for several small hotels (mainly with contracts and communication with OTA’s, as well as digital marketing)

  • Corinthia Hotels Limited
    • Hospitality
    • 200 - 300 Employee
    • F&B Trainee
      • Jul 2018 - Aug 2018

  • VILA GALÉ HOTÉIS
    • Portugal
    • Hospitality
    • 700 & Above Employee
    • Waitress
      • Mar 2017 - Feb 2018

Education

  • Escola Superior de Hotelaria e Turismo do Estoril
    Bachelor's degree, Hospitality Management
    2016 - 2019
  • Università LUMSA
    Erasmus + Program, Hospitality management
    2018 - 2018

Community

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