Beatriz Justinek
Head Of Sales at Bondle- Claim this Profile
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Bio
Credentials
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Certificate of Education Support – School Administration
Australian Online CoursesJan, 2021- Nov, 2024 -
Social Media Marketing
Open CollegesJan, 2018- Nov, 2024
Experience
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Bondle
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Australia
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Internet Publishing
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1 - 100 Employee
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Head Of Sales
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2021 - Present
I am responsible for delivering sales and customer services strategies to drive positive outcomes for the company’s growth. In addition to developing and implementing new sales and marketing strategies, plans, and programmes of work, I lead the whole Sales Department to execute new sales initiatives to source and secure new customers for portfolios.Additional Responsibilities• Leadership of the Sales Department, including all aspects of workforce management to guide and mentor Sales Managers to enable positive outcomes across the Sales Team. This includes collaboratively determining KPIs and objectives aligned with sales strategies for the department.• Development and implementation of new sales strategies in addition to tracking and monitoring revenue and sales performances to identify skill gaps and areas of improvement.• Coordination of market research activities for the department to measure performances against competitor benchmarks and determine customer requirements aligned with their needs.• Management of financial reporting for revenue targets; expenses; and wider reporting functions.• Development and implementation of engagement strategies to maintain strong cultures focussing on integrity and customer service excellence.• Coordination of departmental learning and development training initiatives for all levels to control and align performance with strategies as well as optimise sales structures. This includes facilitating product knowledge training to improve knowledge of products and services across the department.• Management and maintenance of regulatory compliance functions with internal policy and procedures as well as industry regulations.
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Hills Electrical And Wiring Solutions
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Administration Office Manager
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2017 - 2020
I provided support to the Director as well as the Project Manager for all administrative functions whilst also supporting wider business units for sales and marketing, operations, and the project management office. This was in addition to managing wider administrative functions for office spaces, records keeping and system management, and inventory supply.Additional Responsibilities• Management of operational administration and office services spanning records management; correspondence distribution; system maintenance; supply requisitions; and project support.• Collaboration with wider business unit leaders to develop and implement new practices to drive operational outcomes for new strategies.• Coordination of human resources functions to interview candidates, induct and onboard new hires, and manage wider administrative functions to grant access to internal systems.• Management of financial administration for invoicing and payment collection as well as wider reporting.Achievement Highlights• Established a historical reference process for the office by developing new procedures for data protection, retention, record disposal, retrieval, and staff transfers.• Coordinated concurrent updates to the Customer Relationship Management (CRM) system as well as the Project Management system to streamline processes.• Developed and implemented new standard operating procedures (SOPs) as well as wider standards to uplift the culture and performance of the office.• Executed wider duties for equipment procurement, layouts, and office system planning.
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Founder and Chief Executive Officer
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2017 - 2019
I established and managed the business, building it from the ground up as a start-up by designing whole-of-business strategies for operations, finance, sales and marketing, project management, and wider business development functions to drive its growth. This included managing wider business development and administrative functions to streamline operations as a new start-up in the market.Additional Responsibilities• Development and implementation of new operational sales and marketing strategies, including the development of tailored and themed client-centric service packages.• Execution of market research and trend analysis across customer demographics and competitors to inform marketing strategies.• Management of work order reviews across all sales to ensure service package delivery excellence aligned with operational policies. This included tracking customer satisfaction in feedback surveys.Achievement Highlights• Successfully established the business and designed marketing plans with strict return-on-investment goals for the first year of operation which were achieved.• Drove business development and growth by designing sales strategies integrated with customer and employee feedback to tailor service packages.• Developed and maintained strong stakeholder relationships with third party vendors as well as with clients, successfully retaining several customers for repeat sales and strong business referrals through word of mouth.
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Complaints Coordinator Head
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2002 - 2005
I was responsible for managing Customer Service Support strategies in addition to providing support to Executive Leaders to devise solutions for overcoming customer complaints by refining product offers and service delivery strategies. This was in addition to developing new structures for customer resolution and complaints management through root-cause analysis functions.Achievement Highlight• Established new practices for receiving, acknowledging, and resolving customer complaints. This included new processes for retaining complaints information throughout the complaints process to inform all Support Team Members and wider business units.
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American Express
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United States
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Financial Services
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700 & Above Employee
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Multinational Key Account Manager
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1995 - 2001
I was responsible for growing portfolio accounts by sourcing and securing new business opportunities with new and existing account customers. This included driving growth by building relationships with loyal accounts and promoting customer retention programmes nationwide. I also ensured compliance across all account reporting elements to monitor and track sales performance for the Product and Sales Team.Achievement Highlights• Developed and implemented new sales planning strategies in addition to having deployed new sales tactics to pursue challenging accounts in the market to grow the portfolio.• Successfully delivered business development opportunities by analysing and identifying new pipelines in the market, which expanded new sales and enabled the business to position new credit card product offers.• Maintained a consistent record of exceeding sales targets and KPIs in a high-pressure, large-volume customer environment.
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Education
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1999 -
IESA
Master's degree, Business and Marketing -
1997 -
Universidad Nueva Esparta
Bachelor's degree, Business Administration
Community
