Customer success and Operations analyst

• Jul 2022 - Present

• Analysis of all the customer experience from the registration in the App to the end of the funnel (customer journey), design a scalable strategy working aligned with the Product Manager and adapt the internal processes to achieve the goal. • Ownership of all the communication with the client along the customer journey. • Management of the automated communication, always focusing on ensuring an excellent customer experience and retention (always from scalability). • Creation from zero of automated channels: an help center, a knowledge base and its content, web widget/WhatsApp chatbots, e-mails and WhatsApp workflowss Show less

In-school Coordinator

• Oct 2021 - Jul 2022

-Collaborated with cross-functional teams to plan daily activities and operations to meet targets.-Organized and supported office activities to continuously improve operations and maximize productivity.

Sales and Customer Success Team lead

• Oct 2020 - Jul 2022

-CRM and SaaS-Managed all aspects of the customer lifecycle: Increasing adoption, mitigating risk, ensuring renewals, and uncovering growth opportunities to upgrade subscription plan. Developed and promoted customer loyalty. -Trained and mentored new team members to promote productivity, accuracy and friendly customer service.

Languages Teacher and Trainer

• Jul 2019 - Jul 2022

-English, Spanish and Italian teacher to companies and schools. -Encouraged student critical thinking and discussion using variety of teaching techniques.-Designed lesson plans and developed activities to cover required course material-Encouraged positive self esteem and mutual respect for others while instilling joy of learning and discovery.

Content Producer

• Sep 2014 - Jul 2019

-Supervised and worked closely with writers, directors, managers and technical crews throughout the production process. -Created and managed production for short films, documentaries, advertisements and content for companies. -Shared ideas, brainstormed with other staff members and developed case studies based upon previously delivered projects. -Helped director with planning and completing shots -Coordinated production schedules and editing. -Created project budgets and managed production costs. Show less

Production Assistant

• May 2017 - May 2017

Client: Agent Provocateur #APTalks with Patricia Rezai Client: Agent Provocateur #APTalks with Patricia Rezai

Production and Creative Consultancy

• Mar 2017 - Mar 2017

Post Production Intern (Assistant Video editor)

• Jan 2017 - Mar 2017

• Client: Sistrix • Client: Iberia Express • Client: Renault • Client: Sistrix • Client: Iberia Express • Client: Renault

Producer

• Nov 2016 - Dec 2016

Fashion Short film directed by Alfredo Aparicio Fashion Short film directed by Alfredo Aparicio

1st Assistant Director

• Feb 2016 - Jul 2016

- I’ve been the 1st director’s assistant during the shooting of the tv show “El Viaje” . - I’ve been managing the production and the art departments during the shooting. - I’ve started the editing process of the chapters shot in Vigo. - The director made me responsible for directing some scenes of the tv show in his absence. - I’ve been the 1st director’s assistant during the shooting of the tv show “El Viaje” . - I’ve been managing the production and the art departments during the shooting. - I’ve started the editing process of the chapters shot in Vigo. - The director made me responsible for directing some scenes of the tv show in his absence.

Producer Assistant and Social Media Coordinator

• Sep 2014 - Dec 2014

- I’ve been responsible of the social media during the crowdfunding campaign of the feature film “Spanight: A Korean-American film about coming out”, directed by Andrew Ahn and selected at the Sundance Film Festival 2016. - I provided support in office to insure the producer had everything he needed during the preproduction of the film. - I’ve been responsible of the social media during the crowdfunding campaign of the feature film “Spanight: A Korean-American film about coming out”, directed by Andrew Ahn and selected at the Sundance Film Festival 2016. - I provided support in office to insure the producer had everything he needed during the preproduction of the film.

Photographer

• Mar 2014 - Jul 2014

- I’ve been charged to cover official and unofficial events for the local Newspaper “Atlantico Diario”. - I edited all the shootings I’ve been in charge of. - I’ve been charged to cover official and unofficial events for the local Newspaper “Atlantico Diario”. - I edited all the shootings I’ve been in charge of.