Experience

Form3

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Program Manager

  • May 2022 - Present



RoomIt by CWT

• United States
• Travel Arrangements
• 1 - 100 Employee

• Program Manager - Product & Technology

  • Dec 2016 - Jun 2022

  London, United Kingdom Appointed to manage a large program with an overall budget of + $4M, that includes large API integrations, data optimization, product development, with the ultimate goal of providing the most innovative content to CWT customers and internal Stakeholders. Main responsibilities :- Manage a large portfolio of projects including requirements gathering, estimation process, budget management and overall direction of execution. Stakeholders' management and overall governing of… Show more Appointed to manage a large program with an overall budget of + $4M, that includes large API integrations, data optimization, product development, with the ultimate goal of providing the most innovative content to CWT customers and internal Stakeholders. Main responsibilities :- Manage a large portfolio of projects including requirements gathering, estimation process, budget management and overall direction of execution. Stakeholders' management and overall governing of communication strategy. Show less



Expedia Group

• United States
• Software Development
• 700 & Above Employee

• Content Project Manager

  • Jan 2014 - Dec 2016

  London, United Kingdom Promoted to spearhead delivery of multiple work streams, spanning various types of digital projects within content and product development. This was a role with critical accountability for directing, high-impact large projects across +30 points of sale and languages, including UGC display, collection, API migrations, and third party content integration. Role scope included third party supplier management, impact analysis, stakeholder engagement, partner communications and cross-functional… Show more Promoted to spearhead delivery of multiple work streams, spanning various types of digital projects within content and product development. This was a role with critical accountability for directing, high-impact large projects across +30 points of sale and languages, including UGC display, collection, API migrations, and third party content integration. Role scope included third party supplier management, impact analysis, stakeholder engagement, partner communications and cross-functional team-work. • Leveraged strategic aims and objectives of Hotels.com by driving full lifecycle delivery of content projects to agreed scope, timings, budget, technical specification and quality. • Successfully launched and expanded a cross functional Global Hotel Awards program with a $500K budget.

• USER GENERATED CONTENT LEAD

  • Jun 2011 - Nov 2014

  London, United Kingdom Transitioned into a role with critical culpability for leading the operations for Hotels.com 70+ sites, including user generated content and hotel content. Remit included vendor management, reporting and addressing UAT bugs impacting on content. Responsibility was held for managing one junior team member acting as point of contact for internal queries regarding UGC processes/procedures. • Drove ROI and measured impact by developing and maintaining management KPI reporting of user… Show more Transitioned into a role with critical culpability for leading the operations for Hotels.com 70+ sites, including user generated content and hotel content. Remit included vendor management, reporting and addressing UAT bugs impacting on content. Responsibility was held for managing one junior team member acting as point of contact for internal queries regarding UGC processes/procedures. • Drove ROI and measured impact by developing and maintaining management KPI reporting of user generated content data. • Facilitated changes and improvements in support of business goals through collaboration with internal teams and third-party content / service providers.

• USER GENERATED CONTENT SPECIALIST

  • 2010 - 2012

  London, United Kingdom Awarded promotion to a post with accountability for resolving partner, customers and stakeholders’ enquiries regarding the Expedia, Hotels.com and Venere guest reviews programs and user generated content in conjunction with the User Generated Content Manager. Other duties included reporting and data analysis. • Maximized the effectiveness and efficiency of the guest review program and user generated content by expertly supporting internal stakeholders and suppliers.

• MERCHANDISING COORDINATOR

  • Oct 2007 - Apr 2010

  Appointed to play a key role in driving forward merchandising practices in support of ongoing business performance and development. Responsibility was held for driving attainment of full lifecycle project deliverables for online/offline promotional activities, including managing all promotional activity communications (promotion brief, supplier presentation, sales packs) and general merchandising between Expedia, H.com PoS and EMEA affiliates team and PSG Lodging. • Optimized… Show more Appointed to play a key role in driving forward merchandising practices in support of ongoing business performance and development. Responsibility was held for driving attainment of full lifecycle project deliverables for online/offline promotional activities, including managing all promotional activity communications (promotion brief, supplier presentation, sales packs) and general merchandising between Expedia, H.com PoS and EMEA affiliates team and PSG Lodging. • Optimized merchandising practices by implementing best practices, operational maintenance, enhancements, upgrades, and supporting the merchandising submission process via Salesforce.



Supranational Hotels

• United Kingdom
• Hospitality
• 1 - 100 Employee

• CONTENT MANAGER (ITALIAN)

  • Jan 2003 - Oct 2007

  London, United Kingdom This was a role with key accountability for supporting business goals of Supranational Hotels with a focus on the Italian hotels arm. Primary role focus was on maintaining hotel content across global distribution systems and the company website. Remit included engaging with Italian hotel partners to provide first class customer service and troubleshoot systems issues. • Consistently leveraged quality across global distribution systems and the company website, through expert proofreading… Show more This was a role with key accountability for supporting business goals of Supranational Hotels with a focus on the Italian hotels arm. Primary role focus was on maintaining hotel content across global distribution systems and the company website. Remit included engaging with Italian hotel partners to provide first class customer service and troubleshoot systems issues. • Consistently leveraged quality across global distribution systems and the company website, through expert proofreading and quality control of translations to Italian. Show less