Junior PR Specialist

• Sep 2023 - Present

Social Media Specialist

• Jul 2022 - Aug 2023

As a Social Media Specialist & Content Creator at TMW Creative Agency, I take charge of crafting and executing engaging social media strategies across various platforms. My responsibilities encompass: 1. Content Creation: Developing high-quality, visually appealing, and compelling content, including graphics, images, videos, and written posts, aligned with the brand's voice and identity. 2. Social Media Planning: Strategizing and scheduling social media posts to ensure consistent and timely content delivery, while optimizing reach and engagement. 3. Audience Engagement: Actively engaging with the audience by responding to comments, messages, and mentions, fostering a sense of community and building brand loyalty. 4. Analytics and Insights: Utilizing analytics tools to monitor social media performance, tracking key metrics, and analyzing data to improve content and campaign effectiveness. 5. Trend Monitoring: Keeping a keen eye on industry trends, popular topics, and relevant hashtags to stay ahead of the curve and incorporate trending content into the strategy. 6. Social Media Advertising: Managing and optimizing paid social media campaigns to boost visibility, increase followers, and drive conversions. 7. Content Curation: Curating user-generated content and showcasing it on social media to foster authenticity and strengthen the brand's relationship with its audience. 8. Social Media Listening: Monitoring online conversations and sentiments about the brand, addressing feedback, and implementing necessary improvements. 9. UGC Partnership: Collaborating with brands to produce user-generated content (UGC), we work closely to create authentic and captivating content featuring their products. This UGC is strategically crafted to empower brands to promote it on their own pages and even incorporate it into their advertisements, further amplifying their message and building a stronger connection with their audience. Show less

Customer Care Representative

• Jan 2022 - Aug 2023

I am a Customer Care Representative for an American Telecommunications company. I am in charge of the customer’s needs, helping them with different problems such as: billing, promotions, placing orders, shipping, guiding them through self-serve options. When the customers are unhappy with our services and they are experiencing certain problems, is my job to make sure they won’t have to deal with this ever again, by reassuring them about the ways I’ll take care of the problem. Into this job my priority is the customers and the experience they have with us, as I have to make sure that we know how much we appreciate them, and that after our call they will know they made the right choice when they chose us as their carrier. Show less

Junior Copywriter

• May 2022 - Feb 2023

I write articles on a wedding website. On the website I write for, there are series of articles such as: “Wedding shooting ideas”, “Wedding ideas”, “Inspiration and resources to plan your wedding day”, and also stand-alone articles: “How to choose your wedding planner”, “What makes a wedding ceremony special?”, plus so much more. On this project I am also in charge of the Pinterest page of the website, posting creative content daily, being careful with the keywords of the post, and also with the copywriting text that will engage the viewers to follow the link of the website to read the full article that is linked to that post. Show less

Junior Copywriter

• Jul 2022 - Jul 2022

Retail Salesworker

• Oct 2021 - Jan 2022

On this position my job was to prioritize the customers’ needs at the same time with the store’s needs, so I learned how to multitask. I help customers create outfits when they ask for my opinion and I also make sure that they leave our store with a smile on their face, knowing in their hearts that every time they come to us their experience is unique. And this way, we make sure that our customers return, looking forward to interact with our staff members again. From this job position I also gained team working skills as I have to work with my colleagues everyday to assure the positive image of the store: the store has to be well-organized so that the customers will have a pleasant shopping experience. We have to put the clothes that the customers try on back on their shelves, and check the fitting rooms after every person so we could also limit the theft from our store, and help our clients in case they have forgotten something. At Zara we have two priorities: the customers and the store, but the number one priority is always our customers. Show less

Retail Salesworker

• Jul 2021 - Aug 2021