Beatrice Dobirta
Customer & Technical Support Specialist at Hasselblad- Claim this Profile
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Bio
Credentials
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Communication and Customer Influencing Technique
Human Invest -
Customer Service Program
Telephone Doctor -
Intensive course in Customers Service Techniques
Vodafone -
Intensive course in Sales and Negotiations Skills
BPP Bucharest -
Project Management – Gothenburg, Sweden
UTI Sweden -
Situational Leadership
Human Invest -
Time Management Course
Human Invest -
Training in AECR-Achieves Extraordinary Customer Relationships
Vodafone
Experience
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Hasselblad
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Sweden
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Photography
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1 - 100 Employee
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Customer & Technical Support Specialist
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May 2017 - Present
Deliver high-level customer service/technical support to our EMEA customers/dealers through multiple channels including email and telephone.Assess client’s concerns, flag issues related to products and service with management, and recommend the implementation of corrective actions. Ensure a smooth flow of information by accurately reported data regarding customer service. Communicate effectively with internal staff and external customers.-Consistently met performance standards and achieved KPIs and SLAs.-Pioneered customer relationship and support operations within Hasselblad.-Used the Zendesk platform in written communication with the customers, started and implemented the procedures, defined Macros, and the products and issues criteria used for reporting.-Increased customers’ satisfaction by solving technical requests related to the firmware and software availability and upgrades, software compatibility with PC/Mac OS.-Created a FAQ database with more than 250 FAQs and actively involved in updating it. Show less
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Technical Operator
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Mar 2013 - May 2017
Gained in-depth knowledge of: products' mechanic and electronic components, functionality, testing, standards of quality, and customers' expectations.
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University of Gothenburg
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Sweden
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Education
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700 & Above Employee
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Administrative Assistant
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Apr 2011 - Jun 2012
Enhanced qualification profile by obtaining a UTI Course for Engineers/Gothenburg (2012 to 2013) and part-time experience at Gothenburg University Department of Education (2011 to 2012). Enhanced qualification profile by obtaining a UTI Course for Engineers/Gothenburg (2012 to 2013) and part-time experience at Gothenburg University Department of Education (2011 to 2012).
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Telekom Romania Mobile
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Romania
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Telecommunications
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700 & Above Employee
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Department Manager
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2006 - 2010
Held responsibility for setting the KPIs; developing, evaluating, and training the team members to deliver excellence. Planned and scheduled department operations, assessed staff competency level, and allocated tasks to achieve objectives. Coordinated the sale of fixed and mobile telephony, broadband, and TV as well as cashing and customer service activities. - Identified and implanted radical solutions to increase the department's profitability. - Improved the company’s image based on a proper and proactive customer relationship which increased the number of clients and led to sales growth and customers’ satisfaction. Show less
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Vodafone
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United Kingdom
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Telecommunications
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700 & Above Employee
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Development Manager
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2005 - 2006
Introduced and rolled out following up sales and marketing strategies as well as run effective marketing campaigns. Cultivated and maintained business relations with the indirect sales network. Sourced and training staff for the sales department. - Capitalised on potential business growth opportunities and acquired new customers and 2nd level distributors to significantly expand the business. - Established four shops, increased the indirect sales network, reduced and optimized cost leading to an increase in profitability. Show less
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Vodafone
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United Kingdom
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Telecommunications
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700 & Above Employee
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Sales Support Representative
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1997 - 2004
- Developed and maintained a database for monitoring customers’ satisfaction and the major issues claimed by customers, aiming to identify and solve them in the shortest time. - The representative from Sales Support Department to the project “Improve the customer relationship”-merit: Certificate for excellence in innovation. - Developed and maintained a database for monitoring customers’ satisfaction and the major issues claimed by customers, aiming to identify and solve them in the shortest time. - The representative from Sales Support Department to the project “Improve the customer relationship”-merit: Certificate for excellence in innovation.
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Education
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1989 - 1995
University POLITEHNICA of Bucharest
Faculty of Automatic Control and Computers -
National College of Mathematics and Physics “Radu Negru” Fagaras, Romania
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