Experience

Hong Kong Metropolitan University

• Hong Kong
• Higher Education
• 500 - 600 Employee

• Assistant Manager (University Committee on Arts and Culture)

  • Sep 2023 - Present



MTR Corporation Limited 香港鐵路有限公司

• Hong Kong
• Rail Transportation
• 700 & Above Employee

• Senior Public Relations Executive

  • Mar 2014 - Aug 2023

  - Prepare written replies for customers complaints and enquiries - Support Corporate events such as Tuen Ma Line and HSR open days and opening ceremonies - Hospital visits - Prepare written replies for customers complaints and enquiries - Support Corporate events such as Tuen Ma Line and HSR open days and opening ceremonies - Hospital visits



MTR Corporation Limited 香港鐵路有限公司

• Hong Kong
• Rail Transportation
• 700 & Above Employee

• Public Relations Executive (PR team for High Speed Rail construction)

  • 2011 - 2014

  - Stakeholder engagement for maintaining good relationships between internal and external stakeholders in Tai Kok Tsui area- Supported PR works for the construction of High Speed Rail

• Customer Care Assistant (customer care)

  • Apr 2008 - Mar 2011

  - Planned and organized visits, supported AGMs, Interim Results, Annual Results and activities.- Prepared Press Releases, Q&As and Line-to-take for product promotions.- Handled complaints and enquiries by phone calls from customers.

• Pax & Information Service Supervisor

  • Nov 2007 - Mar 2008

  Handled phone calls including complaints and enquiries from customers in Hotline Centre.



KCRC

• Truck Transportation
• 1 - 100 Employee

• Temp Passenger Information Service Supervisor

  • Mar 2003 - Oct 2007

  Handled hotline phone calls Handled hotline phone calls



Home Affairs Department, Hong Kong Government

• Government Administration
• 100 - 200 Employee

• Temp Community Officer (Tsuen Wan District)

  • Oct 2001 - Apr 2005

  - Communicated with residents. - Supported MAC (Mutual Aid Committees) elections. - Supported activities for members of the public, including Art Festival, Sport Festival. - Communicated with residents. - Supported MAC (Mutual Aid Committees) elections. - Supported activities for members of the public, including Art Festival, Sport Festival.