Senior Manager

• Nov 2021 - Present

Customer Service Manager*SSIP Trainer

• Nov 2021 - Present

Training Coordinator

• Oct 2020 - Nov 2021

Security Instructor - Stay Safe Instructional Programs

• Nov 2014 - May 2020

Stay Safe brings a unique method of delivering its recognized, court defensible training systems that comply with every level of government legislation from Local to Federal. SSIP has established a strong reputation based on its moral and ethical practices in delivering high quality customized truing to its clientele. SSIP specializes in providing In-House training programs to contract and proprietary security providers to meet the current legislative requirements within the jurisdiction, such as Ontario where the training regulations restrict the type of training that can be received. Training is offered in the following areas: - PSISA Curriculum: Security Guard & Private Investigator - Effective Communication: understanding of the human/body language and barriers that one faces- Crisis Management: understanding of how to identify perceptions in emotional situations and how to ensure the safety of all involved. - Use of Force Model: understanding of the theory and when restraints are to be used. - Subject Restraint (Active & Compliant): examining proper techniques in applying the restraints on subjects under compliant and resisting situations. Show less

Director Of Operations

• May 2001 - Sep 2019

* Determine staffing needs, selecting & hiring new security personnel* Managing and resolving conflict or customer complaints in a polite, effective and professional manner.* Maintaining management guidelines by preparing, updating and upholding human resource policies and procedures.* Directing the day-to-day operations of the company. * Scheduling; effectively dealing with last minute client service requests

Recruitment Manager

• Apr 2015 - Jun 2016