Experience

asknet Solutions

• Germany
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Manager

  • Apr 2023 - Present

  - Sustaining business growth and profitability by maximizing value - Running Quarter Review Meetings and bi-weekly meetings with Customers - Reviewing customer complaints and concerns to improve the customer experience - Gatekeeping on planned tasks and planning process - Analyzing customer data to improve customer experience - Sustaining business growth and profitability by maximizing value - Running Quarter Review Meetings and bi-weekly meetings with Customers - Reviewing customer complaints and concerns to improve the customer experience - Gatekeeping on planned tasks and planning process - Analyzing customer data to improve customer experience



Finom

• Netherlands
• Financial Services
• 100 - 200 Employee

• Corporate Customer Success Manager

  • Apr 2022 - Apr 2023

  - Introducing the FINOM product to potential new users and assisting in the sales and onboarding process - Liaising with other teams to promptly resolve any customer queries - Organizing the campaigns in order to increase financial revenue grow - Working directly with Finom's Clients to solve issues, deal with complaints and ensure their satisfaction - Introducing the FINOM product to potential new users and assisting in the sales and onboarding process - Liaising with other teams to promptly resolve any customer queries - Organizing the campaigns in order to increase financial revenue grow - Working directly with Finom's Clients to solve issues, deal with complaints and ensure their satisfaction



Nexway

• France
• Internet Publishing
• 1 - 100 Employee

• Account Manager

  • Apr 2021 - Jan 2022

  - Building and developing strategic planning and trustworthy cooperation with Nexway Partners- Negotiating the contracts and Platform Fees with Clients- Performing Strategic Business Reviews and analyzing the potential improvements- Working closely with the Sales Team and guiding the entire customer lifecycle, from onboarding to engagement- Advocating the Customer's product feedback, requests, and escalations.- Prioritizing the Client's projects and performing the training sessions of the new features- Mitigating account costs and risks Show less

• Customer Sucess Manager

  • Jan 2013 - Apr 2021

  - Project management and project coordination with internal and external stakeholders- Management of the Onboarding team according to the planning of the project milestones- Preparation of the SoW and personalized commercial solutions for the customers - Coordination of the internal teams: from the preparation phase, through the implementation to the final product delivery- Everyday contact with the clients and project presentation - QA testing: identification of technical anomalies, rapid reporting, and monitoring of the bug fixing process - Improvement of procedures, internal databases, implementation of techniques to accelerate the project completion process - Organisation of videoconferences and chatrooms with international clients Show less



Hotel Notre Dame de la Salette

• La Salette-Fallavaux, Auvergne-Rhône-Alpes, Francja

• Booking Coordinator

  • Mar 2011 - Dec 2012

  - Reservation and organization of group bookings, analysis of offers and pre-payments - Price negotiation, cooperation with European Top - Application of Yield Management strategy for hotels, customer satisfaction analysis, and improvement of tourist offers - Reservation and organization of group bookings, analysis of offers and pre-payments - Price negotiation, cooperation with European Top - Application of Yield Management strategy for hotels, customer satisfaction analysis, and improvement of tourist offers



Alcatel-Lucent Enterprise

• France
• Telecommunications
• 700 & Above Employee

• IT Consultant

  • Oct 2007 - Jun 2010

  - Providing dedicated IT resolution and incident management services to Alcatel-Lucent employees by receiving, tracking, prioritizing - Documenting IT incidents, level 1 support - Monitoring the incident resolution processes with a focus on the appropriate routing of tickets - Remote installation of software for international clients - Providing dedicated IT resolution and incident management services to Alcatel-Lucent employees by receiving, tracking, prioritizing - Documenting IT incidents, level 1 support - Monitoring the incident resolution processes with a focus on the appropriate routing of tickets - Remote installation of software for international clients



St Micheal Society

• Tallin, Estonia

• Teacher of French

  • Oct 2005 - Jun 2006

  - Organisation of lessons of communication, - French poetry activities, - Tallinn tour guiding teaching, - preparation of students for language contests, - providing help in the matter of arranging of stay in Paris - Organisation of lessons of communication, - French poetry activities, - Tallinn tour guiding teaching, - preparation of students for language contests, - providing help in the matter of arranging of stay in Paris



Collonges-sous-Salève

• Collonges-sous-Salève, Auvergne-Rhône-Alpes, Francja

• Au-pair

  • Sep 2002 - Sep 2003