Experience

mBank SK

• Slovakia
• Banking
• 1 - 100 Employee

• Senior Product Manager / Specialist for Cards

  • Feb 2018 - Present

• Senior Product Manager / Specialist for Loan products

  • Apr 2015 - Jan 2018

  • products: cash loans, credit cards overdrafts for Czech and Slovak republic• product owner for cash loans for Czech and Slovak republic• product planning, strategy and pricing set-up, process optimizations• responsibility for processes, all product documentation and product development• proposing product campaigns and closely working with marketing on all marketing product materials for customers and sales network• market research, benchmarking• responsibility for product changes implementations • support for IT development, sales, call centre, risk, back office, marketing• implementation of legal changes• all staff presentations regarding successful campaigns and product development• presentations/trainings for sales network/call centre• participating in big bank projects• leading small projects/product changes and responsibility for successful launch



Headquarters of broker company

• Senior Product Manager

  • Jun 2014 - Mar 2015

  • products: insurance, mortgage loans, investment funds, pension funds• participation in product conditions negotiations with external partners• preparation of product process guidelines, market research• interaction with company headquarters in Germany - product approvals/ research/analysis (using German and English language)• cooperation with third parties (insurance companies, banks, etc.) in campaign executions, processes, legal documents• presentations for board and sales network• supporting IT application used mainly by sales network (answering queries, administration, regular information updates) • process mapping



ZUNO Bank

• Austria
• Banking
• 1 - 100 Employee

• Product Analyst / Product Development (credit cards)

  • Feb 2012 - Jun 2013

  • banking products development and implementation(specifications, change requests, creating test scenarios, testing)• developing/improving product features and processes across relevant countries• analyzing requests• discussing product changes with other departments (IT development, risk department, CRM, Marketing, Compliance, Back office)• defects/incidents tracking using JIRA• cooperation with IT support/ IT consulting companies• dealing with customer enquiries• training colleagues from branches and helpdesk to understand specific product features in order to be able to react to customer queries properly• proposing proper website content for simplifying customers´ first contact with the bank and products• working with colleagues from different countries



Tatra banka

• Slovakia
• Banking
• 700 & Above Employee

• Senior Product Manager (mortgage loans, overdrafts

  • Mar 2009 - Jan 2012

  • responsible for P/L of a product• Market research, benchmarking• Product presentations for board• Proposing product innovations, improvements / cooperation with development, responsibility for launch• participation in projects (mapping AS IS, creating TO BE, functional specifications, test scenarios, testing)• implementation of legal changes• creating and updating operating procedures• assistance and support for branch employees and other departments (Operations, Back office) dealing with client complaints• participation in lean trainings • new colleagues mentoring

• Loan analyst (mortgage loans)

  • Nov 2005 - Feb 2009

  • examination (acceptance/rejection) of clients' applications for change of existing mortgages (change of collateral, repayments, extra payments, change of joint debtor or mortgagor) • preparation of necessary documentation for clients• close cooperation with other bank departments (e.g. retail risk management, legal department)

• Officer for customer documentation (mortgage loans)

  • Jun 2004 - Oct 2005

  • preparing full mortgage loan documentation for clients• new colleagues mentoring