Experience

iziCash Solutions

• South Africa
• Security and Investigations
• 1 - 100 Employee

• Assistant Manager

  • May 2020 - Present

  Duties and ResponsibilitiesOperations Management• Ensure Inventory / Cash Stock is always balanced • Ensure that Balance Brought Forward is checked and verified at the start and end of each shift• Ensure that operational processes and procedures are followed• Conduct weekly Cash Checks on vaults• Effectively liaise with Box room staff, Admin and ManagementPeople Management• Ensure staff are in attendance• Ensure staff conform to dress code• Plan staff workorder a month in advance, off-days, leave etc• Ensure staff are properly allocated to achieve desired productivity• Manage weekly wages and weekend wages• Mentor staff and Train and develop Supervisors• Develop and implement training manuals and evaluations • Conduct weekly staff meetings• Ensure compliance and take disciplinary action when appropriateEquipment and other resource Management• Manage consumables and stationery stock levels • Ensure that equipment is in good working condition and shift ready• Maintain equipment Service and Maintenance registersCustomer Management• Ensure that customer contracts are loaded on Trans Track• Ensure that daily Cash and EFT orders are planned and customer demand is met• Liaise with customers and attend SLA meetings when required• Resolve customer queries• Assist Manager with Investigations• Implement corrective measures to minimize risk and loss• Ensure that all discrepancies on customer deposits are checked and verified• Manage adhoc requests and customer special instructions Balancing and Reconciliation• Ensure the accurate capturing of Excel and Trans Track• Maintain accurate registers• Ensure that electronic files and documents are properly filed and available when required• Escalate any issues and / or problems to Management immediately• Ensure that teller reconciliation is balanced daily• Ensure that day ends are performed Show less

• Cash Centre Supervisor

  • Nov 2018 - May 2020

  Duties and Responsibilities• Ensure Inventory / Cash Stock is always balanced • Check and verify the Balance Brought Forward at the start and end of each shift• Ensure staff are in attendance• Ensure staff are properly allocated to achieve desired productivity• Ensure that all consumables and stationery are adequate • Ensure that equipment is in good working condition and shift ready• Obtain the daily Cash and EFT orders• Plan and ensure cash availability to meet customer demand• Liaise with large order customers• Resolve customer queries• Assist Manager with Investigations• Train and develop preppers, tellers and treasurers• Double check and verify all discrepancies on customer deposits• Assist Treasurer with Bulk Balancing• Ensure the accurate capturing of Excel and Trans Track• Effectively liaise with Box room staff, Admin and Management• Maintain accurate registers• Ensure that electronic files and documents are properly filed and available when required• Escalate any issues and / or problems to Management immediately• Ensure that teller recon is balanced • Ensure that day ends are performed Show less

• Cash Centre Teller `

  • Jan 2017 - Nov 2018

  Duties and Responsibilities• Clean and prepare the note counter and /or note sorter before the start of the shift• Run the Test Pack Notes on the note sorter and complete the Test sheet• Report any anomalies to a supervisor• Ensure that each prepped deposit is sealed and TEB are intact.• Ensure that customer details, seal number, expected value is recorded on the white board• Record Seal number, Customer detail, Time and expected value on the Teller summary and Trans Track system• Process each deposit one at a time• Record the actual count per denomination on the Teller Summary and Trans Track system• Ensure that the actual count balances to the expected value declared• Ensure that all discrepancies are checked and verified by a supervisor• Ensure that all NO SLIP or no expected value deposits are checked and verified by a supervisor• Prepare an Incident report which must contain; Customer name, Expected value and Actual value and the difference over / short• Ensure that all documentation is signed• Ensure that all Cash deposit entries are recorded on the Teller Summary and Trans Track system• Balance the bulk cash to Trans Track Cross Check Batch report and record Cash summary on envelope• Clear physical cash to Treasury• Ship / transfer the total cash value on Trans Track to Treasury• Ensure that Treasury confirms the cash is balanced Show less