Content and events assistant

• Apr 2022 - Present

Customer Account Manager

• Mar 2021 - Apr 2022

Assistant Manager

• Jul 2019 - Aug 2020

Promoted to Assistant Manager from Customer Advisor within four months. Responsible for overseeing Beauty and No7 in three stores in the South Terminal. Accountable for maximising profit of the Boots stores throughout the terminal. Developed leadership and communication skills through managing a team. Motivate my team to meet targets and deadlines whilst also achieving my own. Consistently provide excellent customer service through dedicated problem solving and quick thinking. Promoted to Assistant Manager from Customer Advisor within four months. Responsible for overseeing Beauty and No7 in three stores in the South Terminal. Accountable for maximising profit of the Boots stores throughout the terminal. Developed leadership and communication skills through managing a team. Motivate my team to meet targets and deadlines whilst also achieving my own. Consistently provide excellent customer service through dedicated problem solving and quick thinking.

Promoter and Events Administrator

• Nov 2017 - Sep 2019

Worked with staff and managers ro come up with new ways to increase sales. Developed sales and communication skills when selling tickets for two of the biggest clubs in Nottingham. Worked with staff and managers ro come up with new ways to increase sales. Developed sales and communication skills when selling tickets for two of the biggest clubs in Nottingham.

Customer Service Manager/ Recruitment

• Aug 2015 - Jul 2019

Quickly promoted from Customer Assistant to Customer Service Team Leader. Accountable for the performance of my team so motivation skills vital. Fast initiative and problem solving was key when answering customer queries via email, telephone and social media. Successfully grew the team from two to six people, whilst carrying out my daily duties. Ability to learn quickly developed through taking on lots of new tasks. Quickly promoted from Customer Assistant to Customer Service Team Leader. Accountable for the performance of my team so motivation skills vital. Fast initiative and problem solving was key when answering customer queries via email, telephone and social media. Successfully grew the team from two to six people, whilst carrying out my daily duties. Ability to learn quickly developed through taking on lots of new tasks.

Team Leader

• Aug 2015 - Sep 2017

Started as a part-time Sales Assistant whilst still at college. Extensive leadership training when inducted into the Team Leader programme. Developed strong product knowledge to help answer customers' queries. Customer service and communication skills vital when engaging with the public. Started as a part-time Sales Assistant whilst still at college. Extensive leadership training when inducted into the Team Leader programme. Developed strong product knowledge to help answer customers' queries. Customer service and communication skills vital when engaging with the public.