Beata P.

Senior Customer Service Representative at Goodgame Studios
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Hamburg, Hamburg, Germany, DE
Languages
  • polština Native or bilingual proficiency
  • angličtina Professional working proficiency
  • čeština Professional working proficiency
  • slovenština Limited working proficiency

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • EF SET English Certifcate 75/100 (C2 Proficient)
    EF Standard English Test (EF SET)
    Sep, 2023
    - Nov, 2024

Experience

  • Goodgame Studios
    • Germany
    • Computer Games
    • 100 - 200 Employee
    • Senior Customer Service Representative
      • Oct 2022 - Present

      - advising and helping players in case of questions and problems- quickly and unbureaucratically finding solutions to technical problems and bugs- managing payment issues, verifying users in order to apply changes on the accounts- training new employees- working in Polish and English, helping out in other queues (Russian, Portuguese, Spanish) if needed

    • Junior Customer Service Representative
      • Mar 2020 - Nov 2022

      - advising and helping players in case of questions and problems- quickly and unbureaucratically finding solutions to technical problems and bugs- managing payment issues, verifying users in order to apply changes on the accounts- training new employees- working in Polish and English, helping out in other queues (Russian, Portuguese, Spanish) if needed

  • Pandora
    • Denmark
    • Retail Luxury Goods and Jewelry
    • 700 & Above Employee
    • Warehouse Assistant
      • Dec 2019 - Jan 2020

      - picking and packing PANDORA jewelry - ensuring that the correct items are shipped - working with a handheld scanner - picking and packing PANDORA jewelry - ensuring that the correct items are shipped - working with a handheld scanner

  • Amazon Fulfillment Centre
    • Germany
    • 700 & Above Employee
    • Fulfillment Associate
      • Sep 2019 - Nov 2019

      - packages packing and shipping - packages packing and shipping

  • Dell Technologies
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Customer Care Agent
      • Jul 2018 - Jun 2019

      - investigation and resolving of pre-delivery and post-delivery issues to the satisfaction of the client - e-mail and phone communication to support sales service provided to customers - advise and support a group of consumer, small & medium business and public and large enterprise clients to their highest satisfaction - investigation and resolving of pre-delivery and post-delivery issues to the satisfaction of the client - e-mail and phone communication to support sales service provided to customers - advise and support a group of consumer, small & medium business and public and large enterprise clients to their highest satisfaction

  • Jan Kulczyk Transport
    • Gdansk, Pomeranian District, Poland
    • Forwarding Agent
      • Feb 2018 - Jun 2018

      - controlling drivers and check if they are on delivery place on time - making appointments at the ports etc. - solving delivery problems - controlling drivers and check if they are on delivery place on time - making appointments at the ports etc. - solving delivery problems

  • Scania Group
    • Sweden
    • Motor Vehicle Manufacturing
    • 700 & Above Employee
    • Assistance Service Coordinator
      • Jan 2016 - Dec 2017

      - coordinate vehicle related cases reported to assistance - administrate assistance cases from first customer call to closing of a case according to procedures, guidelines and manuals and to a positive and accepted solution for the customer - communicate with customers in Polish and English - coordinate vehicle related cases reported to assistance - administrate assistance cases from first customer call to closing of a case according to procedures, guidelines and manuals and to a positive and accepted solution for the customer - communicate with customers in Polish and English

  • AXA
    • France
    • Insurance
    • 700 & Above Employee
    • Assistance Service Coordinator
      • Oct 2014 - Dec 2015

      - coordinate vehicle related cases reported to assistance administrate assistance cases from first customer call to closing of a case according to procedures, guidelines and manuals and to a positive and accepted solution for the customer - communicate with customers in Polish and English - assistance services mainly for MAN Trucks and Neoplan buses customers but also insurance companies customers, warranty cars owners (Porsche, Renault) - coordinate vehicle related cases reported to assistance administrate assistance cases from first customer call to closing of a case according to procedures, guidelines and manuals and to a positive and accepted solution for the customer - communicate with customers in Polish and English - assistance services mainly for MAN Trucks and Neoplan buses customers but also insurance companies customers, warranty cars owners (Porsche, Renault)

Education

  • XVII High Shool, Wroclaw / Poland
    High School Diploma
    2007 - 2010

Community

You need to have a working account to view this content. Click here to join now