Experience

Optec Displays, Inc.

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Administration Support

  • Dec 2007 - Present

  General Office / Administrative Support ▪ Welcome customers and visitors in a friendly and courteous manner ▪ Provide customers/clients with desired information in a timely manner ▪ Listen, calm, and assist customers with concerns ▪ Establish friendly and lasting relationships with customers/clients ▪ Maintain accurate financial records, and process all invoices in a timely manner ▪ Answer phones in a courteous and professional manner and transfer calls to appropriate department or personnel as needed ▪ Prepare reports and created documents using MS Word, MS Excel, and ERP work database ▪ Locate desire information using the internet and ERP work database ▪ Execute tasks given by department head in a timely manner which includes generating and issuing purchase orders, processing invoices, generate quotes and process sales orders ▪ Capable of utilizing fax, email, and scan to transmit data ▪ Train new hires upon request Customer/Technical Support ▪ Provide customer and technical support through remote troubleshooting via VPN or Team Viewer ▪ Manage between 20 to 30 service cases on a daily basis ▪ Contract local qualified service technicians within budget ▪ Place RMA part orders and coordinate service schedule to resolve issues in a timely manner Project Management ▪ Manage 100+ turnkey projects for National accounts within customer’s timeframe ▪ Contract electrical and install vendors within each project’s budgets ▪ Gather preliminary information on city’s regulation to ensure projects meet deadlines ▪ Work closely with customer’s general contractor to coordinate for new construction projects Creative Coordinator & Scheduler ▪ Work with sales department to provide exceptional contents and advertisement for customer’s signage ▪ Coordinate and schedule customer’s content request ▪ Provide ideas and feedbacks to artists to meet customer’s criteria and timeframe Show less



Variety of Brand

• Location Varies

• Brand Ambassador

  • May 2003 - May 2011

  ▪ Assisted in the campaign for the Baldwin Park city council member running for office, which includes making calls and door-to-door representations ▪ Promoted and represented products made by Fisher-Price in downtown Los Angeles, which includes explaining and showing how the product works ▪ Represented the US Army at the Nascar Racing event in Fontana, which includes greeting and directing guests to the right section ▪ Assisted in the campaign for the Baldwin Park city council member running for office, which includes making calls and door-to-door representations ▪ Promoted and represented products made by Fisher-Price in downtown Los Angeles, which includes explaining and showing how the product works ▪ Represented the US Army at the Nascar Racing event in Fontana, which includes greeting and directing guests to the right section



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Nov 2007 - Dec 2008

  ▪ Provided guests with prompt service, quality beverages and products and maintaining a clean and comfortable store environment ▪ Executed tasks given by shift supervisors and store manager ▪ Handled cash transactions during business hours ▪ Assisted in the opening and closing of store by following policies and procedures ▪ Provided guests with prompt service, quality beverages and products and maintaining a clean and comfortable store environment ▪ Executed tasks given by shift supervisors and store manager ▪ Handled cash transactions during business hours ▪ Assisted in the opening and closing of store by following policies and procedures



Panda Restaurant Group

• United States
• Restaurants
• 700 & Above Employee

• Assistant Manager

  • Dec 2004 - Nov 2007

  ▪ Opened and closed store by following operational policies and procedures, which includes those for cash handling and safety and security, to ensure the safety of all associates during each shift ▪ Managed 13 to 15 employees ▪ Assisted in the interview and hiring process of desirable candidates ▪ Conducted training of new employees to meet company’s expectations ▪ Ensured store has adequate stock of inventory through ordering and inventory count on a weekly basis ▪ Ensured store meets health inspection and company’s standards of grade A ▪ Responsible for the scheduling of work hours ▪ Earned excellent reviews and feedback from mystery shoppers ▪ Conducted meetings and marketing strategies to meet quarterly sales Show less



City of West Covina Planning Department

• Administrative Assistant

  • Jun 2004 - Sep 2004

  ▪ Assisted the department secretary and personnel by answering and transferring phone calls ▪ Schedule inspection appointments for city's residents ▪ Type (using computer or typewrite) violation letters and provide city's residents with information as needed ▪ File, Fax, Email, Scan documents as needed ▪ Assisted the department secretary and personnel by answering and transferring phone calls ▪ Schedule inspection appointments for city's residents ▪ Type (using computer or typewrite) violation letters and provide city's residents with information as needed ▪ File, Fax, Email, Scan documents as needed