Experience

San Jamar

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Customer Service - East Region

  • Sep 2015 - Present

  Customer Service - East RegionAnswer phone calls & emails from customers and distribution reps regarding products, orders and other requestsRespond to customer issues determining cause and resolve issuesManage orders by assisting with data entry, auditing, pricing and follow up, ensuring orders are processed accurately and on time.Process Return Goods AuthorizationsProduct knowledge of food services and sanitary & maintenance suppliesTrack orders for timeliness of delivery



Kohl's

• United States
• Retail
• 700 & Above Employee

• Customer Service

  • Nov 2009 - Present

  Customer Service Desk: handle returns, even exchanges, payments• Customer Service Desk: count down and close out registers• Follow up and solve issues to customer satisfaction• Cash office: count down closed registers, balance out safe and registers• Point of Sale at front register Customer Service Desk: handle returns, even exchanges, payments• Customer Service Desk: count down and close out registers• Follow up and solve issues to customer satisfaction• Cash office: count down closed registers, balance out safe and registers• Point of Sale at front register



East Troy Manor

• Social Services Assistant

  • Jun 2009 - Aug 2011

  • Worked with residents and scheduled doctor appointments and transportation• Handled Resident Trust Account – withdrawals and deposits• Admitted and discharge residents to Skilled Nursing Facility• Assisted residents to apply for Medicaid and Medicare Part D • Worked with residents and scheduled doctor appointments and transportation• Handled Resident Trust Account – withdrawals and deposits• Admitted and discharge residents to Skilled Nursing Facility• Assisted residents to apply for Medicaid and Medicare Part D



DeLap's Hardware and Rental

• Store Manager

  • Nov 2005 - Jun 2009

  • Balanced cash register drawers daily, bank deposits, prepare for accountants• Managed day-to-day operations of store and rental department• Supervised cashiers and front end of store• Assisted customers with projects • Balanced cash register drawers daily, bank deposits, prepare for accountants• Managed day-to-day operations of store and rental department• Supervised cashiers and front end of store• Assisted customers with projects



RRD Supply Chain Solutions

• United States
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Customer Service Associate/Project Coordinator

  • Jun 1998 - Nov 2005

  • Managed catalog production including in-house pre-production prep, press checks, printing, bindery, delivery, and billing• Customer service with daily customer contacts and visits• Tracked pre- and post-production for timeliness and budgetary needs• Entered digital print orders, approvals, proofs, binding specs, managed shipments• Outsourced work, wrote purchase order, managed digital files• Submitted monthly customer billing • Managed catalog production including in-house pre-production prep, press checks, printing, bindery, delivery, and billing• Customer service with daily customer contacts and visits• Tracked pre- and post-production for timeliness and budgetary needs• Entered digital print orders, approvals, proofs, binding specs, managed shipments• Outsourced work, wrote purchase order, managed digital files• Submitted monthly customer billing



Valley Visiting Nurses Association

• Community Relations

  • Apr 1997 - Jun 1998

  • Coordinated special events: Annual Meeting, Volunteer Celebration, Caregiverof the Year and judging luncheon, annual picnic• Designed and layout in-house marketing materials: Hospice Memorial program, adult daily activity calendar, Annual Report, Doctor’s newsletters, quarterly newsletters, Christmas Angels• Wrote PSA for flu clinics and events• Monitored Foundation gifts, mailing lists, newsletters, thank you notes, mailing database • Coordinated special events: Annual Meeting, Volunteer Celebration, Caregiverof the Year and judging luncheon, annual picnic• Designed and layout in-house marketing materials: Hospice Memorial program, adult daily activity calendar, Annual Report, Doctor’s newsletters, quarterly newsletters, Christmas Angels• Wrote PSA for flu clinics and events• Monitored Foundation gifts, mailing lists, newsletters, thank you notes, mailing database



Maggie Springer & Associates

• Production Manager

  • Sep 1990 - Apr 1997

  • Supervised in-house production of all jobs: prep, photography, design, layout, and print• Media coordination: local radio, local television, national business to businessmagazines, outdoor advertising, and placed media schedules• Developed direct mailings with team: concept, premiums, production, distribution• Estimated costs for all phases of projects: photography, print, media, distribution• Coordinated client annual budgets, client annual meetings, client focus groups• Organized production of trade show booth: update photography, all media