General Manager

• Aug 2018 - Present

People, people, people, teamwork, teamwork, teamwork, quality of product, quality of product, quality of product, customer service, customer service, customer service. A perfect recipe. People, people, people, teamwork, teamwork, teamwork, quality of product, quality of product, quality of product, customer service, customer service, customer service. A perfect recipe.

Trustee

• Mar 2019 - Present

Supporting bereaved parents and siblings Supporting bereaved parents and siblings

General Manager

• Apr 2016 - Aug 2018

Sales & Marketing Development Manager

• 2004 - Mar 2016

• Initially hired to represent the Middle Ground Market (Convenience Stores) across central Scotland • This included management of key accounts such as David Sands, McLeish Bros, and AM Landsburgh• Fulfil a Head Office based role which includes management of trade events • This includes events such as the Royal Highland Show (120 staff / 30,000 attendees)• Responsible for leading sales staff and instilling a clear results orientated pride in their work• Oversee the performance of extensive market research strategies• Coordinate the management of store business encompassing project management responsibilities• Monitor the performance/workload of diverse teams including the 4 member trade events team • Manage a 18 member team performing milk audits in managed stores • Present the results of audits at director level• Work to secure and maintain consistent profitable growth for the sector• Present latest relevant research from sources such as Khantar, IGD and HIM at senior level• Hold accountability for a £1,300,000 annual budget and for identifying/implementing potential savingsKey Achievements:• Secured swift promotion from initial role as Sales Manager to Sales & Marketing Development Manager • Responsible for delivering training to UK sales teams on category management within middle ground• Negotiated a saving in excess of 10% of annual budget at last review

Franchise Owner

• 2000 - 2004

• Purchased a franchise at close distance to the dairy and worked concurrently in both businesses • Undertook the challenge (at request of Esso) of opening the largest new site in Scotland• Worked to establish the business from scratch with minimal building and fixtures provided by Esso• Carried out recruitment, supplier sourcing, training, shop layout and landscapingKey Achievements:• Successfully opened the franchise before targeted timescale• Won the Franchisee of the Year in Scotland and UK at the 2003 Forecourt Trader Awards• Won the Robert Wiseman Neighbourhood Forecourt of the Year in 2003• Won the Scottish Grocer Forecourt of the Year in 2004• Gained the Esso Passion for Service Badge, the first individual to do so, in 2004• Received Platinum and Gold Esso Shop of the Week awards (only 3 Platinum stores in the UK)

Operations Director

• 1995 - 2004

• Responsible for the smooth and effective management of the company’s three sites• Contributed a key role in the take-over and integration of another competitorKey Achievements:• Achieved consistent year on year profit growth • Won the Scottish Dairy Association ‘Innovator of the Year Award’ ahead of runner-up Alan Wiseman • Responsible for the smooth and effective management of the company’s three sites• Contributed a key role in the take-over and integration of another competitorKey Achievements:• Achieved consistent year on year profit growth • Won the Scottish Dairy Association ‘Innovator of the Year Award’ ahead of runner-up Alan Wiseman

Various Positions

• 1988 - 1995

• Fulfilled roles spanning all departments of the firm • This included production line, delivery, stock control, credit control, sales, and depot managementKey Achievement:• Successfully franchised over 20 milk rounds and operated 2 depots simultaneously • Fulfilled roles spanning all departments of the firm • This included production line, delivery, stock control, credit control, sales, and depot managementKey Achievement:• Successfully franchised over 20 milk rounds and operated 2 depots simultaneously