Experience

Allegra Great Falls

• United States
• Printing Services
• 1 - 100 Employee

• Owner

  • Jun 2018 - Present

  Allegra is a full-service marketing & print communications company with flexibility to do as little or as much as you need. Let Allegra Great Falls help you make a BIG difference in the market place. We do vehicle graphics, banners, posters, signs, booth displays, table clothes, full service printing, and award winning Graphic Design. Today’s business environment requires a strategic approach to Marketing, Print and Signs. That strategy starts with understanding the challenges facing the Great Falls area and devising a unique approach to creating solutions with measurable results. Work with Allegra Marketing - Print - Signs of Great Falls, your local partner, who truly understands small and medium-sized businesses. Partner with us to execute your business communications like the big guys, on terms that work for you. Let us build solutions that bring you the results you need in: Printing Services Sign Services Promotional Items Graphic Design Mailing Services ...and much more Ready to get started? Contact us for a free consultation and let’s see what we can do together. Show less



B/E Aerospace

• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Program Project Manager

  • Jan 2012 - Jul 2017

  • Contract review and management of subsequent execution to meet all requirements. • Work with Account Managers, Production Manager, Production Supervisors, and Production Leads to schedule the daily work order flow. • Working with production to expedite requests from the customer. • Point of contact with all customers. • Coordination of order logistics to ensure customer requirements and on time delivery. • Interface with engineering resources and request for technical assistance for design or specific specification for customer inquiries. • Forecast resources, material, and revenue. • 30/60/90 day planning with team/IAP development/action planning off metrics. • Coaching/mentoring/developing team. • Assist/participate in Great Place to Work events. • Provide support to the sales team, independent reps and distributors. Proposal Writing/Technical assumptions, coordinate establishment of margin, estimate labor and material costs for associated Bill of Materials requirements for proper quote support. • Support and develop long term agreements. • Monitor and reconciles Bill of Materials issues. • Responsible for configuration control. • Estimate vs. actual cost analysis. • Improve process/procedures to focus on cost savings and efficient inventory, materials usage, ordering, etc. • Work with vendors/suppliers regarding returns, on time delivery, and quality issues. • Process and document returns as required following established RMA procedures. • Adherence to AS9100 requirements and customer requirements. • Coordinate and monitor customer supplied materials. • Communicate project status (cost, scope and schedule) and customer satisfaction Show less



Cable Technology

• South Africa
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Project Coordinator

  • Aug 2010 - Dec 2011

  • Developed, built, and maintained master manufacturing schedule for Boeing production lines • Designed and built computer based training for new employees or inter-departmental transfers • Parts tracking and status to ensure timely delivery to support production schedules • On-site Information Technology support person (including hardware repairs, network repairs, training, and end user support as well as local support for our national IT desk) • Shipping, tracking and reporting per customer requirements including source inspection and n • Reporting both internally and externally on schedule, revenue and capacity • Participated in planning meetings utilizing Value Stream Mapping to build action plans • Data parsing of engineering supplied by customer • Review, approval and release of completed engineering packages • Develop and implement new processes and procedures • Assist in bidding new projects • Point of contact for customer programs Show less



N.E.W. Customer Service Companies, Inc

• United States
• Consumer Services
• 200 - 300 Employee

• Technical Coordinator

  • Apr 2000 - Mar 2010

  • Technical subject matter expert for DirecTV Satellite support team • Beta testing of new products and services including computer networking, satellite dish installation, and software testing • Authored technical training material both digital and print • Reviewed training material and consulted with Employee Development teams • Conducted large scale training for technical representatives, supervisors and managers. • Acted as technical liaison between DirecTV and NEW to ensure all technical issues were expediently and effectively communicated and resolved. • Analyzed and authored reports regarding troubleshooting resolution and call volume cause and effect, as well as profit and loss as it pertained to troubleshooting/service calls. • Troubleshooting and problem solving for both technical issues and program processes/policies • Well versed in Customer Service, personally handled VIP support calls for DirecTV executives as well as NEW VIPs including escalated complaints • Experienced in Supervision of 15-25 member teams including; payroll, vacation scheduling, disciplinary action, hiring, termination and performance review • Responsible for large inventory of Satellite equipment, including installation and maintenance for multiple locations nationwide • Research and maintain a knowledge base of current technology for personal use as well as training and support of technical representatives • Authored weekly power point review for representatives to ensure that all current information was readily available • Traveled to new locations to help launch the program and work in a support role for the new staff, as well as periodic return trips in a support role • Helped to develop new practices and policies to ensure the continued success of the company and program • Authored business proposals and professional communications both electronic and printed • Developed and administered employee recognition and bonus programs to positively impact productivity through morale Show less