Brandon Billups

IT Support Specialist 1 at Ricoh Printing Systems America, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Winston-Salem, North Carolina, United States, US
Skills

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Bio

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Credentials

  • CompTIA Network+ (N10-008) Cert Prep: 6 Advanced IP Networking
    LinkedIn
    May, 2022
    - Oct, 2024
  • CompTIA Network+ (N10-008) Cert Prep: 7 Wireless, Virtual, Cloud, and Data Center Networking
    LinkedIn
    May, 2022
    - Oct, 2024
  • CompTIA Network+ (N10-008) Cert Prep: 1 Understanding Networks
    LinkedIn
    Apr, 2022
    - Oct, 2024
  • CompTIA Network+ (N10-008) Cert Prep: 2 The Physical Network
    LinkedIn
    Apr, 2022
    - Oct, 2024
  • CompTIA Network+ (N10-008) Cert Prep: 3 The World of TCP/IP
    LinkedIn
    Apr, 2022
    - Oct, 2024
  • CompTIA Network+ (N10-008) Cert Prep: 5 Securing TCP/IP
    LinkedIn
    Apr, 2022
    - Oct, 2024
  • Introduction to VMware
    LinkedIn
    Apr, 2022
    - Oct, 2024
  • Windows Server 2012 R2: Configure and Manage Active Directory
    LinkedIn
    Apr, 2022
    - Oct, 2024
  • Windows Server 2019: Active Directory Enterprise Infrastructure
    LinkedIn
    Apr, 2022
    - Oct, 2024
  • Windows Server 2019: Implementing Group Policy
    LinkedIn
    Apr, 2022
    - Oct, 2024

Experience

  • Ricoh Printing Systems America, Inc.
    • United States
    • Printing Services
    • 1 - 100 Employee
    • IT Support Specialist 1
      • Apr 2022 - Present

  • Noregon Systems
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Product Support Specialist
      • Oct 2021 - Mar 2022

  • Atlantic.Net Inc.
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Tier 2 Datacenter Technician
      • Sep 2017 - Oct 2019

      At Atlantic.Net I did a bit of everything. I was responsible for receiving and resolving incoming customer support requests across a wide variety of platforms (LAMP, IIS, cPanel, etc.) as well as responding to alerts from our various datacenter monitoring systems. I also handled building and deploying new firewalls and servers, both physical/virtual and Windows/Linux. I also assisted with training and documentation of policy and procedure. At Atlantic.Net I did a bit of everything. I was responsible for receiving and resolving incoming customer support requests across a wide variety of platforms (LAMP, IIS, cPanel, etc.) as well as responding to alerts from our various datacenter monitoring systems. I also handled building and deploying new firewalls and servers, both physical/virtual and Windows/Linux. I also assisted with training and documentation of policy and procedure.

  • HostDime.com
    • Senior Sales Analyst
      • Jul 2012 - Sep 2016

      Worked with clients to find infrastructure solutions that met their needs, including domain registration, SSL certificates, cloud hosting, virtualization, dedicated servers, clusters, and colocation. Coordinated with technical departments to bring new offerings to clients with specific needs. Managed inventory, oversaw server deployment, maintained technical and policy documentation. Additionally, worked in a technical support capacity with regards to SSL certificate installation and DNS management.

Education

  • Seminole State College of Florida
    Associate of Arts - AA, English Language and Literature/Letters
    -

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