Community Outreach Rep

• Jun 2020 - Present

Community Outreach Account Manager Hillsborrough; Pasco & Pinellas

• Jan 2018 - Jun 2020

Community & State Community & State

HCCP Clinical Coach Manager - South Region

• Feb 2012 - Jun 2017

• Recognized with Service Awards for completing the HCCP RS pilot, training PHCs on dialer support and engagement of 628,327 members enrolled by deadline. • Worked collaboratively on the Documentation Improvement Project. • Officer for Humana at Home Toastmaster International (Treasurer) club since May 2016. • Provide guidance to team to increase audit scores from 47% to 68%. • Developed a successful Wellness Hour class for the Referral Specialist department. • Created a… Show more • Recognized with Service Awards for completing the HCCP RS pilot, training PHCs on dialer support and engagement of 628,327 members enrolled by deadline. • Worked collaboratively on the Documentation Improvement Project. • Officer for Humana at Home Toastmaster International (Treasurer) club since May 2016. • Provide guidance to team to increase audit scores from 47% to 68%. • Developed a successful Wellness Hour class for the Referral Specialist department. • Created a wellness presentation for the Perfect Experience Summit in 2016

Front Line Leader

• 2012 - 2016

• Coached and developed 22 direct reports and 120 indirect reports. • Decreased team decline rate by 15 % and increased production by 40%. • Received one North Star Award and two Shining Star Awards for performance. • Successfully directed two pilot programs relating to member transition initiatives. • Directed the predictive modeling for member to agent connections speed (dialer). • Translated phone scripts and Mdat questionnaires into Spanish. Referral Specialist… Show more • Coached and developed 22 direct reports and 120 indirect reports. • Decreased team decline rate by 15 % and increased production by 40%. • Received one North Star Award and two Shining Star Awards for performance. • Successfully directed two pilot programs relating to member transition initiatives. • Directed the predictive modeling for member to agent connections speed (dialer). • Translated phone scripts and Mdat questionnaires into Spanish. Referral Specialist February 2012 - September 2012

Corporate Travel Manager/ Retention Specialist

• 2009 - 2012

Corporate Travel Manager/ Retention Specialist 2009 - 2012 • Managed travel related vendor relationships, cost and performance expectations and supplier effectiveness. • Managed business licensing for 50 clubs, tracking payment processing of all clubs’ business licenses. • Reviewed company-wide expense and mileage reports for coding and compliance to policies. • Provided all business-related travel arrangements for the company.

Senior Club Operations Manager (Area Manager)

• 2000 - 2009

•Managed and supervised three fitness facilities, improved cross-functional programs to achieve the club goals while earning respect as a District Manager within corporate structure.

Senior Club Operations Manager

• Jun 2000 - 2012

Senior Club Operations Manager (Area Manager) 2000 - 2009 • Managed and supervised three fitness facilities, improved cross-functional programs to achieve the club goals. • Performance Award for club member service leadership. • Certificate of Achievement for outstanding “All Around Management”. • Certificate of Achievement for Highest PT Gross Vs Plan & Outstanding Performance 2001. • Personal Training Award # 1 club in company. • Outstanding… Show more Senior Club Operations Manager (Area Manager) 2000 - 2009 • Managed and supervised three fitness facilities, improved cross-functional programs to achieve the club goals. • Performance Award for club member service leadership. • Certificate of Achievement for outstanding “All Around Management”. • Certificate of Achievement for Highest PT Gross Vs Plan & Outstanding Performance 2001. • Personal Training Award # 1 club in company. • Outstanding Personal Training performance second quarter 2004, second quarter 2007 • Operations MVP of Hillsborough second quarter 2007 • Star Club of the month August 2003, March 2004 Show less Senior Club Operations Manager (Area Manager) 2000 - 2009 • Managed and supervised three fitness facilities, improved cross-functional programs to achieve the club goals. • Performance Award for club member service leadership. • Certificate of Achievement for outstanding “All Around Management”. • Certificate of Achievement for Highest PT Gross Vs Plan & Outstanding Performance 2001. • Personal Training Award # 1 club in company. • Outstanding… Show more Senior Club Operations Manager (Area Manager) 2000 - 2009 • Managed and supervised three fitness facilities, improved cross-functional programs to achieve the club goals. • Performance Award for club member service leadership. • Certificate of Achievement for outstanding “All Around Management”. • Certificate of Achievement for Highest PT Gross Vs Plan & Outstanding Performance 2001. • Personal Training Award # 1 club in company. • Outstanding Personal Training performance second quarter 2004, second quarter 2007 • Operations MVP of Hillsborough second quarter 2007 • Star Club of the month August 2003, March 2004 Show less