Experience

Crum & Forster Pet Insurance Group

• United States
• Insurance
• 1 - 100 Employee

• IT Network Administrator

  • Jun 2010 - Present

  Led several initiatives to grow and upgrade business processes. Also, as we are a SMB, all aspects of IT operations were handled by my small group. • Architect-ed and implemented a VMware Virtual server environment from a single host in 2012 to a multi-host VSphere and VDI environment today resulting in a 75% reduction of the physical server footprint with an increase to 100 virtual servers & 150 virtual desktops. • Implemented a project to migrate from a Barracuda Firewall to a Fortinet system with IPS, VPN site-to-site, VPN Client, & Web Proxy in June 2019. • Planned and implemented BitLocker drive encryption on over 120 laptops scattered across the country from January to March 2019. • Manage and maintain 100+ physical and virtual Windows servers OS’s 2003-2016 providing a physical and virtual platform for corporate applications, Web services and file sharing. • Created and managed AD Group Policy, DHCP, DNS, AD user account creation & rights management. • Implemented a complete PC refresh of 250 laptops / desktops / VDI / Thin Clients from XP to Windows 7 to Windows 10, multiple times. • Integral to the July 2015 office relocation and infrastructure upgrade which involved a total data center move and Call Center phone system upgrade, completed with only 24 hours downtime. • Developed expert knowledge of Active Directory in a Server 2012 / 2008 R2 / 2016 environment, VMware vSphere & VMware VDI, All flavors of Windows 10, McAfee ePO, Cisco Endpoint Security, WSUS, Exchange 2010, Fortinet, Barracuda & Checkpoint Firewalls, DNS, Group Policy, Backup Exec & Veeam, MS Office 2010-365 and working knowledge of Windows SQL, IIS7.5, call center management and operations. Show less



Diebold

• Germany
• Individual and Family Services

• System Administrator

  • May 2008 - Jan 2010

  Collaborated with the members of the Windows Server team on a wide variety of hardware and software issues, virtualization efforts, and other creative problem solving initiatives.• Led an antivirus vendor comparison project between McAfee, Symantec & Microsoft Forefront endpoint protection products which resulted in a significant annual cost savings from previous license agreements while continuing to deliver superior security & performance for PCs and Servers. • Implemented global McAfee ePO upgrade and deployment to 15,000 computer clients worldwide with VirusScan Enterprise and Host Intrusion Protection. • Completed extensive work with the security organization on a variety of issues including encryption, DLP (Data Loss Prevention) evaluation, investigative work, vulnerability mitigation, security policy implementation & PCI compliance. • Developed expert knowledge of McAfee ePO 4.5 & VSE 8.5i & 8.7i, and working knowledge of Windows 7, Server 2000, 2003, 2008, SCCM, AD, VMware ESXi V-sphere 4. Show less

• Team Lead Advanced Systems group

  • Mar 2005 - May 2008

  Supervised day-to-day operations of a team of six System Administrators for Active Directory, SMS, PC Image creation and management, desktop software evaluation, & antivirus management.• Designed and Implemented the PC hard drive encryption project to 8,000 PCs around the globe. • Implemented the transition from a Symantec Ghost based image system to Microsoft Windows BDD.• Developed extensive experience in administration, troubleshooting and deployment of Windows XP, Vista, Safeboot, McAfee ePO 3.6.1 & VSE 8.0i & 8.5i SMS 2003, BDD, MS-Office 2007. Show less

• Sr. PC Systems Specialist

  • Jun 1998 - Feb 2005

  Managed and supported PC hardware and software installation, troubleshooting, and third level support for the Helpdesk.• Directly supported the Senior Executive team as “personal” technician for a very dynamic and demanding group. Was happy to satisfy any needs and took great pride in personal ability to maintain high quality service to the rest of the organization.• Developed extensive experience administering and troubleshooting Windows XP, 2000, NT, MS-Office 2000 & 2003, RIM Blackberry and BES, McAfee ePO 3.1 & VSE 7.1 & 8.0i. Show less

• Sr. Helpdesk Anayst

  • Jan 1994 - Jun 1998

  Led the transition from a Mainframe based Helpdesk to a PC centric team. • Led the project to institute the first enterprise grade call management system.



Computer Operations

• United States
• 1 - 100 Employee

• Mainframe Operator

  • Jul 1989 - Jan 1994

  Worked my way up from part time Mainframe Operator to shift lead. Worked my way up from part time Mainframe Operator to shift lead.