Bayu Indra Fadillah

Customer Operation at Traveloka
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Contact Information
us****@****om
(386) 825-5501
Location
West Java, Indonesia, ID
Languages
  • Bahasa Inggris Limited working proficiency

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Experience

  • Traveloka
    • Singapore
    • Software Development
    • 700 & Above Employee
    • Customer Operation
      • Aug 2018 - Present

      - Resolve customer cases related to flight including to rescheduling, refund, corrections, changes, check-in problem.- Issue tickets to customers via booking system.- Escalate support cases as per company’s criteria.- Achieve KPI Team performance targets defined by the company- Ensure all cases are solved within required time frame following company’s SOPs.- Receive and respond to all inquiry by email and phone for special reservation issue from customer- Receive and respond to all inquiry by email and phone for any update and issue from customers, partner and 3rd Party Show less

    • Customer Operations Specialist
      • Nov 2018 - Jun 2020

Education

  • Universitas Swadaya Gunung Jati (Unswagati)
    Bachelor's degree, Communication and Social Science
    2014 - 2018
  • SMAN 5 TASIKMALAYA
    Social Sciences
    2012 - 2014
  • SMPN 5 Tasikmalaya
    2009 - 2012

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