Experience

Chime Technologies Inc

• United States
• Leasing Real Estate
• 1 - 100 Employee

• Product Operations Specialist

  • Oct 2023 - Present

  Ensuring seamless product communication, training, and project implementation for two distinct products: Chime and Rentancy

• Customer Success Manager

  • May 2022 - Oct 2023

  Collaborated on a project to develop 7 one-hour training sessions covering all aspects of our product. Verified accuracy in scripts, decks, and talk tracks to guide future employees on how to train their client base.Revitalized a distressed book of business, resulting in an impressive 83% increase in response rate and remarkable 63% account growth over three quarters.Spearheaded moderation of internal product Q&A forum, using data-driven insights to identify training priorities.Represented Chime by traveling to California to speak at a client summit event. Enthusiastically adopted new technologies. Most often used: ZenDesk, Jira, ChurnZero, GSuite, and Office 365 products. Show less

• Onboarding Customer Success Specialist

  • Feb 2022 - Jul 2022

  Manage up to 30 clients in varying stages of implementation in a high-growth SaaS company.Offer mentorship on optimization, performance improvement, and comprehension of metrics for client’s online platform via phone, email, and Zoom. Gather feedback and collaborate with the software development and executive teams to evolve the user experience.



Fox Restaurant Concepts

• United States
• Restaurants
• 400 - 500 Employee

• New Restaurant Opening Trainer

  • Oct 2019 - Feb 2022

  Successfully train over three hundred employees to meet quality expectations at multiple Fox Concepts brands in 3 different states.Recognize and formally acknowledge outstanding staff performance to boost company morale and productivity. Promote business through participation in and sponsorship of community events.Modernize and streamline training modules to instruct 100+ employees at a time.

• Server

  • Mar 2019 - Feb 2022

  Develop relationships with 60-150 guests per day to generate repeat business through personalized attention and excellent experiences.Set sales records through strategic suggestive selling and consistently delivering exceptional guest experiences.Maintain high standards of guest service by staying up to date on bar and menu options and providing effective food recommendations for guests.Actively identified and addressed customer dissatisfaction before it escalated to require upper management. Show less



ZAPPONE'S ITALIAN BISTRO LLC

• Gilbert, Arizona, United States

• Assistant Bar Manager

  • Aug 2017 - Mar 2019

  Mentored and trained employees to promote productivity, accuracy, and commitment to friendly service. Capitalized on opportunities to advance operations and mixology knowledge in order to enhance customer experience. Maintain all inventory and ordering for the bar. Mentored and trained employees to promote productivity, accuracy, and commitment to friendly service. Capitalized on opportunities to advance operations and mixology knowledge in order to enhance customer experience. Maintain all inventory and ordering for the bar.



Courtlandt

• Courtlandt Securities Corporation

• Administrative Assistant

  • Jun 2013 - Aug 2017

  As an Investment Advisor Associate, I help support Courtlandt's Chairman and CEO, Michael Cruz, and all of the programs inside The Courtlandt Group. Courtlandt Securities Corporation offers a full service retail brokerage and financial planning platform to include IRC Section 1031 exchange planning services to include investments in fractional ownership real estate programs such as Tenant in Common (TICs) and Delaware Statutory Trusts (DSTs). As an investment bank, Courtlandt specializes in public offering such as Regulation A, Intrastate Offerings and Private 506(c) Offerings. Courtlandt's unique technology-driven distribution platform enables its investment banking clients and selling group members to deliver direct to client public investment offerings. Show less



Courtlandt Financial Group

• Irvine, California, United States

• Customer Success Associate

  • Jun 2013 - Aug 2017

  Design and execute marketing campaigns using Microsoft CRM, Mailchimp, and Office365. Attend networking and educational events. Meet with clients to close business, then coordinate with sponsors, lenders, etc to completion. Maintain database integrity by compiling, sorting and verifying accuracy for entries. Honored data privacy and integrity regulations and standards as mandated by governmental and organizational policy. Design and execute marketing campaigns using Microsoft CRM, Mailchimp, and Office365. Attend networking and educational events. Meet with clients to close business, then coordinate with sponsors, lenders, etc to completion. Maintain database integrity by compiling, sorting and verifying accuracy for entries. Honored data privacy and integrity regulations and standards as mandated by governmental and organizational policy.