Technical Support Analyst

• Jun 2023 - Present

IT Specialist and Project Management

• Nov 2022 - Dec 2022

- Provide internal IT support (server security, software updates, hardware maintenance etc.). - Plan, develop, and manage all IT services, programs, and support throughout the festival. - Proficiency with VPN networks, firewalls, and other aspects of network security. - Ensure all users have the technology they need to complete their work. - Working knowledge of relevant operating systems, software, printers. - Great customer service and interpersonal skills. - Effective communication skills, including speaking, writing and active listening. - Troubleshoot Systems and Hardware. - Perform other related duties as assigned. Show less

IT Specialist and Customer Serivce

• Dec 2020 - Dec 2021

- Install, Setup, Enhancement, Maintenance tasks. - Set up all peripheral devices such as printers scanners. - Insure the user workstation work correctly and successfully connected to the network. - Insure user can access to all critical data. - Configure network security. - Provide first and second-level customer support for ERP system. - Help in preparing end user training materials. - Manage and participate in day to day ERP implementation. - Provide support to helpdesk to other branches when nedded. - Prepare hardware and software reports. - Maintain software and server. - Troubleshooting system and hardware after any update. - Conduct user traning to primiry or secondary use of the system. Show less

Assistant Manager

• Jan 2020 - Sep 2020

- Assisting the manager in organizing, planning and implementing strategy. - Coordinate daily customer service operations. - Setting up and organizing schedules. - Devising and setting up objectives to boost company productivity. - Assisting the manager in organizing, planning and implementing strategy. - Coordinate daily customer service operations. - Setting up and organizing schedules. - Devising and setting up objectives to boost company productivity.

7/7 bootcamp Quality assurance

• Jul 2019 - Jul 2019

- Difference between Quality Assurance and Quality Control.- Drafting, interpreting, and implementing quality assurance standards and procedures.- Ensure that standards and safety regulations are observed.- Ensuring product quality through regular auditing and testing.- Ensuring ongoing compliance and risk management across the organization.

7/7 bootcamp Project Management

• Jun 2019 - Jun 2019

- Plan and Develop the Project Idea.- Create and Lead Your Team.- Monitor Project Progress and Set Deadlines.- Solve Issues That Arise.- Manage the Money.- Ensure Stakeholder Satisfaction.- Evaluate Project Performance.

IT Intern

• Jun 2018 - Jul 2018

IT services Department: - Helpdesk and field engineers and roles and responsibilities. - Handling Ticketing system. - AD basics like new users, Resetting Passwords, Joining PC to domain, update, Share folder and how to access it and map it. - Windows installation manually and cloning. - Setting dynamic and static IP's on LAN Card and how to check IP by command prompt. - Remote access by dam ware for remote troubleshooting. - Printers USB and network installation and sharing (for USB). -Xerox printer driver installation and scan to email, Konica installation of print drivers, scan to desktop via FTP utility. - Zebra (big and small) Track-care and configuration of printers. - Tickets (PC/printer, telephone related issues and miscellaneous). - Tickets coordinations with GAMA, warehouse and other vendors for support. - Field implementation. Operation Department: - Network configuration on PC. - Data center visit and explanation. - Cisco routers physical layout explanation and logical explanation. - HP switches physical layout explanation and logical explanation. - Explain network communication flow between all devices. - Understand the network topology of KAMCJ network design. Information System Security & Privacy: - Introduction of information security. - Firewalls. - IDs and IPs. - Antivirus software. - Proxy and web filtring. - Social engineering information system security and privacy. - Cyber security method physical security. Business application department: - Get experience in HTML, MySQL, PHP , CSS, JavaScript, and familiarity with multiple web browsers. - Practical project - Create a web page by using PHP. Clinical Applications Department: - HIS overview. - HIS architecture. - Medical department overview. - System administration concept. - Business intelligence. Graphics and Designs department: - Adobe illustrator software overview. - Adobe photoshop software overview. - adobe indesign overview. - Art skills. Show less