Experience

Coast Oliver Hotel

• Canada
• Hospitality
• 1 - 100 Employee

• Front Desk Supervisor

  • May 2022 - Present

• Front Desk Agent

  • 2021 - Present

  · Welcoming guests with an appropriate greeting and consistently provide friendly, professional, and attentive service. Utilizing guest name at all available opportunities· Processing reservations as per brand standards using basic revenue management skills to obtain the right rate based on occupancy levels for the day(s) requested· Always demonstrating professionalism and comply with company standards of appearance· Promptly checking in guests ensuring identification and credit card information matches reservation, in addition to being complete and accurate· Promptly answering incoming calls, e-mail, and in-person inquiries from guest, business partners, and other parties.Responding to clients in- person, emails and telephone regarding booking, changing, cancelling and modifying hotel reservations.· Ensuring all departing guests have been checked out; accurately posting charges and processing final payment.· Troubleshooting all guest issues/problems, and assisting with the handling of guest complaints· Communicating effectively with all departments, including Groups, Housekeeping and Maintenance Show less