Batumike Espoir

IT Operations Assistant at World Food Programme
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Contact Information
us****@****om
(386) 825-5501
Location
Democratic Republic of the Congo, CG
Languages
  • French -
  • English -
Skills

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Bio

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Credentials

  • Cisco Certified Network Associate
    -
    Jan, 2014
    - Oct, 2024

Experience

  • World Food Programme
    • Italy
    • Non-profit Organizations
    • 700 & Above Employee
    • IT Operations Assistant
      • Apr 2019 - Present

  • Food for the Hungry, Inc.
    • United States
    • Non-profit Organizations
    • 700 & Above Employee
    • IT Officer
      • Apr 2017 - Apr 2019

  • WWF
    • Switzerland
    • Non-profit Organizations
    • 700 & Above Employee
    • Information and Technology Assistant
      • Nov 2016 - May 2017

  • Liaison Congo
    • Network and System Administrator
      • Apr 2015 - Nov 2016

      - Diagnosis of desktop, application, networking and infrastructure issues. - Troubleshooting PC’s and laptops. - Administering the IT department’s policies and procedures. - Installation and support of telecommunication equipment (Wireless radios and v-sat). - Maintaining a log of all problems detected and system back ups. - Working closely with software suppliers to resolve operational issues. - Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and 2007, Windows Server, Small Business Server 2003/2008, Active Directory management Exchange 2003/2007, Backup products, office 365, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.- Network troubleshooting and monitoring- Updating customers queues in Mikrotik router- Managing colleagues email accounts- Deploying LAN et WAN networks & cabling

  • bukavuictsolutions
    • Web designer and Systems admin
      • Dec 2014 - Apr 2015

      Gifted to solve your problems

Education

  • Makerere University
    Certification, System, Networking, and LAN/WAN Management/Manager
    2013 - 2015
  • Institut superieur pedagogique de Bukavu
    Bachelor's degree, Web/Multimedia Management and Webmaster
    2008 - 2013
  • Institut supérieur d'informatique
    Bachelor's Degree, Network Security
    2008 - 2013

Community

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