Bart Batselier

Head of Customer Service at Twikey
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Contact Information
us****@****om
(386) 825-5501
Location
BE
Languages
  • Dutch Native or bilingual proficiency
  • French Professional working proficiency
  • English Professional working proficiency

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Credentials

  • Customer Success Manager
    Startdeliver
    Feb, 2022
    - Sep, 2024
  • Pipefy Process Management Certification
    Pipefy
    Dec, 2020
    - Sep, 2024

Experience

  • Twikey
    • Belgium
    • Financial Services
    • 1 - 100 Employee
    • Head of Customer Service
      • Dec 2021 - Present

      * Focused on the happiness & objectives of our customers by continuous optimisation of the customer journey and experiences* Ensure customers about the added value of our outstanding services* Building & mentoring the customer success team with a strong focus on long-term customer retention

    • Customer Success Manager
      • Nov 2017 - Dec 2021

      * Onboarding customers & streamlining of the onboarding process of new customers* Optimize business processes for customers, banks and partners * Optimizing the integrations processes and guiding customers througout the process* Building support processes* Help existing customers by developing tools (videos, FAQs, case studies, ...) ,providing training and build relationships* Configuration of customer environments* Implementation traject follow up with all stakeholders * Encouraging up and cross sells* Follow-up of Europese leads inbound & outbound

  • Ubiway
    • Belgium
    • Transportation, Logistics and Storage
    • 1 - 100 Employee
    • Retail Support Team
      • Apr 2004 - Nov 2017

      * Auditing service for Ubiway Retail * Create workflow systems for field retail support team * Reporting to retail and financial manager * Management control support * E-pos systems management - programmation and rollout for +200 stores in coordination with Toshiba TEC * Auditing service for Ubiway Retail * Create workflow systems for field retail support team * Reporting to retail and financial manager * Management control support * E-pos systems management - programmation and rollout for +200 stores in coordination with Toshiba TEC

  • B.A.T.S. vof (Beer Academy,Training & Services)
    • Co-owner
      • Oct 2007 - Dec 2015

      - Belgian Beer Export - Belgian Cider Export - Official Trainer of AB Inbev - Starbev - Cerveceria Bucanero Cuba - Pivovary Ledenika Bulgary - Beer Walking Dinners * Key account management. * Explore and analyze needs and trends for consumers on beer and cider market. * Develop marketing and sales strategy. * Market research for new opportunities. - Belgian Beer Export - Belgian Cider Export - Official Trainer of AB Inbev - Starbev - Cerveceria Bucanero Cuba - Pivovary Ledenika Bulgary - Beer Walking Dinners * Key account management. * Explore and analyze needs and trends for consumers on beer and cider market. * Develop marketing and sales strategy. * Market research for new opportunities.

  • Flamant NV
    • Belgium
    • Retail
    • Responsible 2nd hand sales / IT Support
      • Jul 2002 - Apr 2004

      * Support Sales Manager - 2nd hand sales * Customer/client support & inventory * IT Support (Network-AS400) * Support Sales Manager - 2nd hand sales * Customer/client support & inventory * IT Support (Network-AS400)

Education

  • Mediaschool Gent
    High School
    2015 - 2016
  • BME Gent
    2000 - 2002
  • College Geraardsbergen
    1994 - 2000

Community

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