Experience

Namirial

• Italy
• IT Services and IT Consulting
• 200 - 300 Employee

• Technical Support Specialist

  • Jan 2020 - Present

  • Technical Support Specialist for application that are handling electronic signatures. • In contact with clients on different support platforms like Jira, Redmine and also phone, email and remote access for solving L2/L3 issues. • Responsible for issuing licenses for production/Test Environments on orders handled in CRM. • Recreating scenarios and testing for different servers on virtual machines. • Very good knowledge of networking, handling applications that are installed on premise, cloud based or shared browser accessed via UI. • Troubleshooting software installation on devices like IOS, Android and dedicated biometrical tablets. • Log interpretation server side and browser console, client certification troubleshooting and UI design customization.



SmartPay Software SRL

• Romania
• Software Development
• 1 - 100 Employee

• QA and Technical Support Engineer

  • Apr 2017 - Jan 2020

  • Handling certification for Visa and Mastercard for all types of card format: magnetic, RFID, chip smart cards. • Assuring the Cash Machine and POS support on Redmine, Jira, email and phone. • Log interpretation, testing and providing the good quality for new developed software. • Assuring network connectivity for the terminal after software development. • L2/L3 technical support for application crashes, OS incompatibility, problem duplication, remote firmware update errors, encrypted key remote loading errors. • Experience in working with Putty log viewer for live tracking of logs , LLT for file transfer and updates for payment terminals, TC monitor for card log viewer , NetBeans , FileZilla, CRM.



ASSA ABLOY Global Solutions | Hospitality

• Sweden
• Hospitality
• 400 - 500 Employee

• Presales Engineer

  • Apr 2014 - Apr 2017

  • Coordinating the activity of the technical department in the 3 countries where we are located : Romania, Hungary and Bulgaria. • Administration of projects, organizing campaigns for AMS sales ,support for the sales team in winning new projects, participate in sales meetings as a technical expert. • Signing of contracts with big chain clients like Radisson,Marriott, Ramada, 4 Seasons Budapest. • Key factor in negotiation and implementing methods, merchandise management, staff training, BU power point presentations end year results, handling certification and product sheets , traveling abroad for onsite support. • Managing the programming and administration of databases of the various information management systems such as control systems access with radio frequency identification (RFID) technology and energy control systems. • Perform on field trips for regular maintenance or to solve incidents. • Providing of support, both remote and telephone in case of malfunctions or technical assistance. • Ensure the components connectivity and also the security level by checking the necessary items for information encryption.



Servus-Information & Communication Technologies

• Bucharest Metropolitan Area

• Technical Support Specialist ATM/POS

  • Dec 2008 - Apr 2014

  • As a technical support specialist the main activity is the maintenance of atm’s, assuring the oncall support for different clients and training courses. • I manage the testing and verification of the components necessary for atm services. • Input and store of encrypted keys, error logs interpretation, the implementation of new software technologies, daily detailed reports, coordination of the repair flux and the assurance of the spare parts necessary. • Permanent assurance of the online network elements. • Attending to field interventions in exceptional cases. • Migration of atm software to win 7 and the implementation of contactless technology solution for the means of transportation. • For security measures of this activity domain i attended the ARTS courses for security system engineer.



Alstom

• France
• Rail Transportation
• 700 & Above Employee

• Technical Coordinator

  • Jul 2008 - Oct 2008

  • Company associated with METROREX and it's dealing with periodic inspections of underground electrical trains. • Handling the maintenance of damaged bogie frames caused in operation. • Translate in English various offers and contracts received from foreign collaborators. • Conducted a comprehensive modernization project at European standards for the repair department for bogies. • Company associated with METROREX and it's dealing with periodic inspections of underground electrical trains. • Handling the maintenance of damaged bogie frames caused in operation. • Translate in English various offers and contracts received from foreign collaborators. • Conducted a comprehensive modernization project at European standards for the repair department for bogies.