Experience

Apliman

• United Arab Emirates
• Telecommunications
• 1 - 100 Employee

• Quality Assurance Team Lead

  • Feb 2021 - Present



serVme

• United Arab Emirates
• Software Development
• 1 - 100 Employee

• Senior Quality Assurance Engineer

  • Jan 2019 - Jan 2021

  • Leading SerVme QA Team.• Involved in Daily Stand Up meeting (Dev – QA).• Involved in Daily Product Management meeting (COO – CEO – Support Director – Technical Manager – Product Manager).• Involved in all Design Documents discussion sessions for new features & designs• Prepare Sprint tickets to be released with Technical Manager. • Follow up and review on Other QA members tasks.• Testing for Desktop, Web, Android (Mobile/Tablet) and IOS.• High level Test API’s using Postman.• Integration test with POS systems (Revel, Simphony, ICG, OMEGA)• Write test cases using TestRail.• Reporting Issues using JIRA.• Assess all client issues reported by Support team and report them to development team.• Checking client issues remotely using team viewer or visit them if needed.• Testing on different environments.• Sending release notes for Management/support team.• Working in agile methodology environment.



American University of Beirut

• Lebanon
• Higher Education
• 700 & Above Employee

• Student Services

  • Dec 2017 - Dec 2018

  • Participating in Business Analysis sessions with Software Providers such as reporting Tools, Room assignment and Documentation.• Testing for Faculty of Health Sciences students services Dashboard system.• Regularly updates course restrictions and pre-requisites on Banner.• Modify Final Exam schedule prepared by the Registrar.• Prepare classroom schedule per semester with faculty members teaching time slots.• Solve problems of course registration and override for students.• Administer online surveys using lime survey and generate relevant reports (FHS Alumni & exit surveys, orientation surveys and others).• Prepare Instructor Course Evaluation.• Produce statistical tables requested on a semester basis.• Process oracle requisitions related to SSO.• Manage SSO generic email account.



FADEL

• United States
• Software Development
• 100 - 200 Employee

• Quality Assurance Analyst

  • Apr 2015 - Nov 2017

  • Manual Testing for Intellectual Property Management System• Leading the testing for Participation Application• Integration Testing Using PL/SQL• Use Rest Client Add on for Web services • Reporting Issues (Bugs) Using Jira System.• Working with Developers & Business Analysts closely to ensure Good Quality.• Check Client Issues and reporting them to development team.• Ensure that all client bugs are fixed and delivered with Proof of validations.• Work on new features for clients.• Write functional and scenario test cases using TestLink.• Support new members (Quality Assurance) in questions & explaining system features.



Path Solutions

• Kuwait
• IT Services and IT Consulting
• 100 - 200 Employee

• Quality Assurance Analyst

  • Apr 2013 - Mar 2015

  • Testing for Internet Banking Application (Web/Mobile).• Reporting Issues (Bugs) using Target Process Management System.• Checking Client Issues and Requirements.• Writing Test Cases and Release Notes for new Modifications and Bug fixing.• Ensuring CMMI requirements and standards.• Delphi Sessions for new features, screens, and modifications added to the application.• Time Estimation for Modification Testing.• Scheduling and follow up for Internet Banking QC team members.• Requesting delivery dates from development team and providing delivery dates for client support. • Support other members in Quality Control, Development and Professional Services teams for inquiries/trainings related to Internet Banking Application.• Recording Test Cases using Selenium IDE.



Monty Mobile

• United Kingdom
• Telecommunications
• 400 - 500 Employee

• Technical Support

  • Jul 2012 - Mar 2013

  • Support clients and providers in technical problems• Test routes• Add costs and rates to the company’s database• Check daily reports and follow up with providers• Monitor SMS traffic • Support clients and providers in technical problems• Test routes• Add costs and rates to the company’s database• Check daily reports and follow up with providers• Monitor SMS traffic