Experience

City of Adelaide

• Australia
• Government Administration
• 400 - 500 Employee

• IT Project Manager

  • Nov 2022 - Present



Campbelltown City Council (SA)

• Australia
• Government Administration
• 1 - 100 Employee

• Senior Business Solutions Specialist

  • Jun 2022 - Aug 2022



Thorsys Australia Pty. Ltd.

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Manager Operations & Projects

  • Mar 2021 - May 2022

  Assisting with the leadership and project management of a Development team based in Adelaide SA, I take care of the day to day running of all things non Programming at Thorsys Australia. Along with Sales and Billing, administration, and project scheduling, I also assist customers with Business Process Analysis and Solution Design. Assisting with the leadership and project management of a Development team based in Adelaide SA, I take care of the day to day running of all things non Programming at Thorsys Australia. Along with Sales and Billing, administration, and project scheduling, I also assist customers with Business Process Analysis and Solution Design.



SA Power Networks

• Australia
• Utilities
• 700 & Above Employee

• IT Customer Care Lead

  • Jun 2017 - Dec 2020

  Starting with leading a team of two, solely focussed on improving the internal Customer experience between the business and IT, I then absorbed leadership of our then Helpdesk. After implementing and driving a Customer Feedback system (CIO Pulse), raising our NPS, creating and leading an On-site IT product, being Product Owner of both an IT Customer Ticket Portal and internal Knowledge base processes, I then led a Cross Functional IT Operations Team, consisting of Server, Network, Apps Packaging and Desktop Support Engineers, focussing on Root Cause Analysis and Problem Management, again to improve the experience of our internal customers. Show less



NEC Australia

• Australia
• IT Services and IT Consulting
• 700 & Above Employee

• IT Service Delivery Consultant

  • Dec 2016 - Jun 2017

  SA Power Networks IT Customer Services Team, focussing on Senior Desktop Support services, Customer VIP processes, business process improvement and customer complaint escalations SA Power Networks IT Customer Services Team, focussing on Senior Desktop Support services, Customer VIP processes, business process improvement and customer complaint escalations



Ben Bateson

• Adelaide, Australia

• IT Service Delivery Consultant

  • Apr 2015 - Dec 2016



InfoPOS Software

• Canada
• Information Technology & Services
• 1 - 100 Employee

• Sales & Channel Manager - Australasia

  • Sep 2015 - Nov 2016

  At InfoPOS, I looked after our Australasian Business Partner Channel. Coming from a Sage consultancy background, I focussed on providing our channel of Sage business partners with the tools, software demonstrations and sales collateral they needed to support their customers with InfoPOS. I maintained a Sales pipeline, ensuring a consistent and high quality interaction between the customer and the business partner was met. I worked closely with the Support Manager, Development team, Product Owners and Management to ensure I was supporting the business and our customers any way I could. Show less



C.P. Moore

• Australia
• Software Development
• 1 - 100 Employee

• IT Solutions Consultant

  • Aug 2007 - Apr 2015

  My primary role was to assist clients with their IT environment, specifically to support C.P. Moore software solutions (Sage ERP and CRM). This required an extensive knowledge of the technologies these solutions leverage, including Microsoft SQL, Microsoft IIS, as well as Windows Server and integration components to various Microsoft Office and third party applications. I was the internal IT Systems Administrator, ensuring internal systems were maintained, while always looking to improve systems capacity and capability. I was responsible for migrating all physical servers to VMWare ESX, as well as upgrading Microsoft Exchange to further integrate to both the PABX and CRM systems. My key focus has always been Customer Service. During my time at C.P. Moore I had received many communications from our clients, commenting on my commitment to Customer Service, something I am most proud of. In my last 2 years at C.P. Moore, I had successfully transitioned into Business Development and Sales. Show less



City of Adelaide

• Australia
• Government Administration
• 400 - 500 Employee

• IT Project Officer

  • Mar 2004 - Aug 2007

  Mainly focussed on Level 1/Level 2 IT Support, I was able to focus on IT Customer Service, and truly get to know the business. Upon starting, we had no formal IT site visit roster or schedule, and so I implemented a Site Visit roster to ensure the IT health of our most ticket intense business sites. This allowed for us to get to know the business better, and therefore deliver a better quality service, often getting on top of small issues before they become large problems. In the IT Support team we would often support the Infrastructure team with Server support, from Email Server Administration and Data Backup processes to Network Infrastructure support on site. Show less



Melbourne South

• Australia
• IT Services and IT Consulting
• 200 - 300 Employee

• SOE Desktop Engineer

  • Apr 2002 - Mar 2004

  At Commander I was positioned in multiple roles where high quality IT support and Customer Service Delivery were required. After multiple successful engagements with the Women's & Childrens Hospital, I was placed at the SA Water IT Support team where I stayed full time for over a year. Other succcessful support engagements included the Department of Human Services, Department of Treasury & Finance, and the University of Adelaide, where professionalism and quality customer service is expected. At Commander I was positioned in multiple roles where high quality IT support and Customer Service Delivery were required. After multiple successful engagements with the Women's & Childrens Hospital, I was placed at the SA Water IT Support team where I stayed full time for over a year. Other succcessful support engagements included the Department of Human Services, Department of Treasury & Finance, and the University of Adelaide, where professionalism and quality customer service is expected.



PANDA Computing

• Wallaroo, South Australia

• IT Sales & Support Manager

  • Jan 2000 - Mar 2002



Yorke Systems

• Ardrossan, South Australia

• IT Technical Support

  • Jan 1999 - Jan 2000



Wallaroo Computers

• Wallaroo, South Australia

• Assistant Manager

  • Jan 1998 - Jan 1999