Batel Gahali
Account Manager, Gaming at KashKick- Claim this Profile
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English Native or bilingual proficiency
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Hebrew Native or bilingual proficiency
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Bio
Chengcheng Feng
I worked with Batel closely at AppsFlyer. I was constantly impressed by her passion in helping customer and learning abilities in adopting new technologies and solutions to help our team to be more efficient. Batel always ensures that all tasks are completed to the highest standard. Her commitment to excellence, makes her a truly valuable collaborator to our team. She has a unique ability to bring people together and foster a team environment that is both productive and enjoyable. She is open-minded, always willing to listen to others' ideas, and is adept at synthesizing diverse perspectives into a coherent, actionable plan. I can say without hesitation that Batel would be a valuable addition to any team. She is hard-working, team-oriented, and quick to learn – a combination that is hard to come by, and one that makes Batel truly exceptional.
Kristin-Leigh (KL) Brezinski
Batel is a rising star with a bright future in the field of customer success management. AppsFlyer is known among SaaS platforms for its very complex product, both in terms of its implementation/management technicality and the platform's wide range of solutions and applications - it’s a challenge for even the most senior and broadly-studied CS generalists, and we are only very rarely able to hire entry-level CSMs onto the team. Batel stepped up to that challenge (and then some) in her first year as a Customer Success Manager on my SMB team at AppsFlyer, ramping quickly on product and stepping up to nurture and drive mid-touch program value to about $4M in regional ARR across 100 customers. In that scope, she’s also developed in her ability to deliver executive business reviews (EBR/QBR) and co-manage customer product upsell and renewal alongside our Account Management team. She has the ability to continue investing in this crucial scaling CS discipline or to really deepen her champion-nurturing focus on the enterprise level in her next role - at this point, from my perspective, the road is open to her. It’s really down to where she wants to go from here. And Batel contributed to program success beyond her direct customer-facing work, too; the best example is that she also took ownership of our GTP-3.5 (ChatGPT) AI/LLM pilot initiative, identifying a couple of GPT-powered products to test with CSM workflows, and reporting back on strengths, weaknesses, opportunities and threats (S.W.O.T) - insights that our organization will use to continue iterating on operational level-ups. She’s a valuable and committed team player, able to take a challenging directive and run with it to learnings/success. I would wholeheartedly endorse her experience for a role in anyone’s customer success organization.
Chengcheng Feng
I worked with Batel closely at AppsFlyer. I was constantly impressed by her passion in helping customer and learning abilities in adopting new technologies and solutions to help our team to be more efficient. Batel always ensures that all tasks are completed to the highest standard. Her commitment to excellence, makes her a truly valuable collaborator to our team. She has a unique ability to bring people together and foster a team environment that is both productive and enjoyable. She is open-minded, always willing to listen to others' ideas, and is adept at synthesizing diverse perspectives into a coherent, actionable plan. I can say without hesitation that Batel would be a valuable addition to any team. She is hard-working, team-oriented, and quick to learn – a combination that is hard to come by, and one that makes Batel truly exceptional.
Kristin-Leigh (KL) Brezinski
Batel is a rising star with a bright future in the field of customer success management. AppsFlyer is known among SaaS platforms for its very complex product, both in terms of its implementation/management technicality and the platform's wide range of solutions and applications - it’s a challenge for even the most senior and broadly-studied CS generalists, and we are only very rarely able to hire entry-level CSMs onto the team. Batel stepped up to that challenge (and then some) in her first year as a Customer Success Manager on my SMB team at AppsFlyer, ramping quickly on product and stepping up to nurture and drive mid-touch program value to about $4M in regional ARR across 100 customers. In that scope, she’s also developed in her ability to deliver executive business reviews (EBR/QBR) and co-manage customer product upsell and renewal alongside our Account Management team. She has the ability to continue investing in this crucial scaling CS discipline or to really deepen her champion-nurturing focus on the enterprise level in her next role - at this point, from my perspective, the road is open to her. It’s really down to where she wants to go from here. And Batel contributed to program success beyond her direct customer-facing work, too; the best example is that she also took ownership of our GTP-3.5 (ChatGPT) AI/LLM pilot initiative, identifying a couple of GPT-powered products to test with CSM workflows, and reporting back on strengths, weaknesses, opportunities and threats (S.W.O.T) - insights that our organization will use to continue iterating on operational level-ups. She’s a valuable and committed team player, able to take a challenging directive and run with it to learnings/success. I would wholeheartedly endorse her experience for a role in anyone’s customer success organization.
Chengcheng Feng
I worked with Batel closely at AppsFlyer. I was constantly impressed by her passion in helping customer and learning abilities in adopting new technologies and solutions to help our team to be more efficient. Batel always ensures that all tasks are completed to the highest standard. Her commitment to excellence, makes her a truly valuable collaborator to our team. She has a unique ability to bring people together and foster a team environment that is both productive and enjoyable. She is open-minded, always willing to listen to others' ideas, and is adept at synthesizing diverse perspectives into a coherent, actionable plan. I can say without hesitation that Batel would be a valuable addition to any team. She is hard-working, team-oriented, and quick to learn – a combination that is hard to come by, and one that makes Batel truly exceptional.
Kristin-Leigh (KL) Brezinski
Batel is a rising star with a bright future in the field of customer success management. AppsFlyer is known among SaaS platforms for its very complex product, both in terms of its implementation/management technicality and the platform's wide range of solutions and applications - it’s a challenge for even the most senior and broadly-studied CS generalists, and we are only very rarely able to hire entry-level CSMs onto the team. Batel stepped up to that challenge (and then some) in her first year as a Customer Success Manager on my SMB team at AppsFlyer, ramping quickly on product and stepping up to nurture and drive mid-touch program value to about $4M in regional ARR across 100 customers. In that scope, she’s also developed in her ability to deliver executive business reviews (EBR/QBR) and co-manage customer product upsell and renewal alongside our Account Management team. She has the ability to continue investing in this crucial scaling CS discipline or to really deepen her champion-nurturing focus on the enterprise level in her next role - at this point, from my perspective, the road is open to her. It’s really down to where she wants to go from here. And Batel contributed to program success beyond her direct customer-facing work, too; the best example is that she also took ownership of our GTP-3.5 (ChatGPT) AI/LLM pilot initiative, identifying a couple of GPT-powered products to test with CSM workflows, and reporting back on strengths, weaknesses, opportunities and threats (S.W.O.T) - insights that our organization will use to continue iterating on operational level-ups. She’s a valuable and committed team player, able to take a challenging directive and run with it to learnings/success. I would wholeheartedly endorse her experience for a role in anyone’s customer success organization.
Chengcheng Feng
I worked with Batel closely at AppsFlyer. I was constantly impressed by her passion in helping customer and learning abilities in adopting new technologies and solutions to help our team to be more efficient. Batel always ensures that all tasks are completed to the highest standard. Her commitment to excellence, makes her a truly valuable collaborator to our team. She has a unique ability to bring people together and foster a team environment that is both productive and enjoyable. She is open-minded, always willing to listen to others' ideas, and is adept at synthesizing diverse perspectives into a coherent, actionable plan. I can say without hesitation that Batel would be a valuable addition to any team. She is hard-working, team-oriented, and quick to learn – a combination that is hard to come by, and one that makes Batel truly exceptional.
Kristin-Leigh (KL) Brezinski
Batel is a rising star with a bright future in the field of customer success management. AppsFlyer is known among SaaS platforms for its very complex product, both in terms of its implementation/management technicality and the platform's wide range of solutions and applications - it’s a challenge for even the most senior and broadly-studied CS generalists, and we are only very rarely able to hire entry-level CSMs onto the team. Batel stepped up to that challenge (and then some) in her first year as a Customer Success Manager on my SMB team at AppsFlyer, ramping quickly on product and stepping up to nurture and drive mid-touch program value to about $4M in regional ARR across 100 customers. In that scope, she’s also developed in her ability to deliver executive business reviews (EBR/QBR) and co-manage customer product upsell and renewal alongside our Account Management team. She has the ability to continue investing in this crucial scaling CS discipline or to really deepen her champion-nurturing focus on the enterprise level in her next role - at this point, from my perspective, the road is open to her. It’s really down to where she wants to go from here. And Batel contributed to program success beyond her direct customer-facing work, too; the best example is that she also took ownership of our GTP-3.5 (ChatGPT) AI/LLM pilot initiative, identifying a couple of GPT-powered products to test with CSM workflows, and reporting back on strengths, weaknesses, opportunities and threats (S.W.O.T) - insights that our organization will use to continue iterating on operational level-ups. She’s a valuable and committed team player, able to take a challenging directive and run with it to learnings/success. I would wholeheartedly endorse her experience for a role in anyone’s customer success organization.
Experience
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Account Manager, Gaming
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Sep 2023 - Present
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AppsFlyer
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United States
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Technology, Information and Internet
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700 & Above Employee
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Customer Success Manager
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Jul 2022 - Jul 2023
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Taboola
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United States
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Software Development
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700 & Above Employee
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Account Manager, Growth
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Jul 2021 - Jul 2022
•Monitoring campaign performance and conducting calls to help clients with campaign strategy, optimization, and scale. •Onboarding new clients to help them understand, leverage, and utilize the features and functionalities of the platform to achieve their KPIs. •Identifying upsell opportunities to grow book of business •Working alongside product marketing, support, and leadership to increase revenue and improve customer satisfaction •Monitoring campaign performance and conducting calls to help clients with campaign strategy, optimization, and scale. •Onboarding new clients to help them understand, leverage, and utilize the features and functionalities of the platform to achieve their KPIs. •Identifying upsell opportunities to grow book of business •Working alongside product marketing, support, and leadership to increase revenue and improve customer satisfaction
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Enterprise Sales Representative
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Jul 2020 - Jul 2021
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Sales Development Representative
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Jul 2019 - Jul 2020
AppsFlyer is the global leader in mobile attribution and marketing analytics. Data-driven marketers trust AppsFlyer for independent measurement solutions and innovative tools to grow and protect their mobile business. AppsFlyer's platform processes billions of mobile actions every day, empowering marketers and developers to maximize the return on their marketing investments.
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Marketing Communications Coordinator
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Aug 2017 - Jul 2019
• Operating the website (Wordpress) by uploading, editing, and inserting content. • Utilizing effective social media (Facebook, Twitter, LinkedIn, YouTube, Instagram) storytelling to draw an audience from a diverse set of sources. • Luminate Beta, Luminate Online, HTML and CSS3, Photoshop Elements 15, Google Analytics, Hootsuite, Hubspot, Adobe Spark • Using HTML and CSS to create evites on Luminate Online • Operating the website (Wordpress) by uploading, editing, and inserting content. • Utilizing effective social media (Facebook, Twitter, LinkedIn, YouTube, Instagram) storytelling to draw an audience from a diverse set of sources. • Luminate Beta, Luminate Online, HTML and CSS3, Photoshop Elements 15, Google Analytics, Hootsuite, Hubspot, Adobe Spark • Using HTML and CSS to create evites on Luminate Online
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Hadassah
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United States
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Non-profit Organizations
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500 - 600 Employee
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Digital Media Associate
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Aug 2015 - Aug 2017
• Operating and managing social media platforms with an over 5K+ following • Customizing the website to increase user engagement • Coordinating with other dept. to push social initiatives according to branding guidelines • Operating and managing social media platforms with an over 5K+ following • Customizing the website to increase user engagement • Coordinating with other dept. to push social initiatives according to branding guidelines
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The Jewish Agency for Israel
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Israel
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Non-profit Organizations
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700 & Above Employee
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Aliyah Coordinator/ Office Manager
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May 2013 - Aug 2015
• Handled a high volume of emails and phone calls while providing excellent customer service. • Assisted in the organization and execution of multiple Aliyah events in New York. • Monitored and engaged in a Facebook group for clients. • Handled a high volume of emails and phone calls while providing excellent customer service. • Assisted in the organization and execution of multiple Aliyah events in New York. • Monitored and engaged in a Facebook group for clients.
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BCBGMAXAZRIAGROUP
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United States
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Retail Apparel and Fashion
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700 & Above Employee
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Sales Associate
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Feb 2013 - Aug 2015
• Conducting client calls to draw in new and current clients. • Participated in high traffic events such as Black Friday, Memorial Day, etc. • Created an Instagram for the store to increase consumer interested and engage with clients. • Conducting client calls to draw in new and current clients. • Participated in high traffic events such as Black Friday, Memorial Day, etc. • Created an Instagram for the store to increase consumer interested and engage with clients.
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Jewish Federation of Northern New Jersey
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United States
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Non-profit Organizations
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1 - 100 Employee
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Marketing and Communications Intern
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Jan 2013 - May 2013
• Created press releases that were sent to local newspapers, media personal, and Jewish circulation newspapers • Updated the directory for Jewish organization in northern New Jersey, by calling, emailing, and researching locations and contacts • Crafted enticing posts for Facebook and Twitter to draw more member participation • Participated in the telethon to draw donors raise funds for the Jewish community • Created press releases that were sent to local newspapers, media personal, and Jewish circulation newspapers • Updated the directory for Jewish organization in northern New Jersey, by calling, emailing, and researching locations and contacts • Crafted enticing posts for Facebook and Twitter to draw more member participation • Participated in the telethon to draw donors raise funds for the Jewish community
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Public Relations Chair
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Nov 2012 - May 2013
As the PR chair for Hillel my duties were: • Writing press releases to the student run papers about various events, meetings, and discussions held in order to increase membership, awareness in the university community, and gain funding for the club. • I delegated information between Hillel and various other clubs for co-sponsored events • I made flyers, and utilized social media to enhance the clubs outreach in the community As the PR chair for Hillel my duties were: • Writing press releases to the student run papers about various events, meetings, and discussions held in order to increase membership, awareness in the university community, and gain funding for the club. • I delegated information between Hillel and various other clubs for co-sponsored events • I made flyers, and utilized social media to enhance the clubs outreach in the community
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Public Relations Association Student Chapter
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Public Relations and Communications Services
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Associate Secretary
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Sep 2011 - Sep 2012
• Took minutes (wrote down everything that happened in the meeting) • Added contacts to the mailing list • Sent out important emails and notifications to the SPRA members • Assisted with the fundraising event, Toys for Tots (providing holiday toys for under privileged children) • Took minutes (wrote down everything that happened in the meeting) • Added contacts to the mailing list • Sent out important emails and notifications to the SPRA members • Assisted with the fundraising event, Toys for Tots (providing holiday toys for under privileged children)
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Public Relations Intern
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Jan 2012 - May 2012
• Researched and composed press releases for Success Communications Group clients to increase awareness and gain media attention. • Built media lists in order to reach maximum media coverage. • Updated and analyzed client’s media coverage, by photocopying articles in the paper, monitoring coverage online, and researching personal opinion articles pertaining to the company. • Researched and composed press releases for Success Communications Group clients to increase awareness and gain media attention. • Built media lists in order to reach maximum media coverage. • Updated and analyzed client’s media coverage, by photocopying articles in the paper, monitoring coverage online, and researching personal opinion articles pertaining to the company.
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Education
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2011 - 2013
William Paterson University of New Jersey
Bachelor of Arts (B.A.), Communication, Public Relations -
2010 - 2011
Ramapo College of New Jersey
Theatre -
2009 - 2010
University of Indianapolis
Theatre
Community
