Experience

Taster

• Pakistan
• Restaurants
• 1 - 100 Employee

• Franchisé

  • Aug 2021 - Present

  TASTER construit le plus grand groupe de restauration digitale au monde, avec les meilleures marques food en livraison, et une technologie de pointe au service de la prochaine génération de restaurateurs. TASTER construit le plus grand groupe de restauration digitale au monde, avec les meilleures marques food en livraison, et une technologie de pointe au service de la prochaine génération de restaurateurs.



Aquarium de Paris

• France
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Directeur gestion de projets

  • Apr 2021 - Present

  Responsable de l'organisation et de l'exploitation d'événements éphémères sur la terrasse de l'Aquarium de Paris. Responsable de l'organisation et de l'exploitation d'événements éphémères sur la terrasse de l'Aquarium de Paris.



Hermès

• Retail Apparel and Fashion

• Sales Assistant

  • Oct 2018 - May 2019

  Jewelry & Watches section + Support sales associates and management in all efforts to promote sales + Capture client data to produce high CRM results + Operational tasks such as stock replenishment, daily repairs, merchandising + Deliver outstanding customer service to customers giving them a transformational experience + Complete opening and closing procedures, including daily inventory count Jewelry & Watches section + Support sales associates and management in all efforts to promote sales + Capture client data to produce high CRM results + Operational tasks such as stock replenishment, daily repairs, merchandising + Deliver outstanding customer service to customers giving them a transformational experience + Complete opening and closing procedures, including daily inventory count



Bell & Ross

• France
• Luxury Goods & Jewelry
• 1 - 100 Employee

• Sales Assistant

  • May 2018 - Sep 2018

  + Ensured customer satisfaction through excellent sales service + Responsible for meeting monthly sales goals + Managed point-of-sale processes : opening and closing of the boutique, inventory, ordering and receiving products + Ensured customer satisfaction through excellent sales service + Responsible for meeting monthly sales goals + Managed point-of-sale processes : opening and closing of the boutique, inventory, ordering and receiving products



BYREDO

• Retail Luxury Goods and Jewelry
• 200 - 300 Employee

• Customer Experience Assistant

  • Aug 2017 - Feb 2018

  + Managed customer service for Europe + Built a customer service database containing more than 1500 client requests + Conducted monthly analysis through scorecards, enabling relevant strategic recommendations + Lead user experience (UX) tests in order to improve our website’s interface + Performed numerous benchmark analysis + Managed customer service for Europe + Built a customer service database containing more than 1500 client requests + Conducted monthly analysis through scorecards, enabling relevant strategic recommendations + Lead user experience (UX) tests in order to improve our website’s interface + Performed numerous benchmark analysis



Van Cleef & Arpels

• United States
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• International Customer Service Assistant

  • Jan 2017 - Jul 2017

  + Worked closely with jewelry suppliers in order to create and update a database of more than 250 components + Managed internal customer service tools + Developed our certified jewelry repair workshops network worldwide: collected and analyzed tests verifying the quality of service offered by these workshops + Worked closely with jewelry suppliers in order to create and update a database of more than 250 components + Managed internal customer service tools + Developed our certified jewelry repair workshops network worldwide: collected and analyzed tests verifying the quality of service offered by these workshops



Dynamo Cycling

• France
• Spectator Sports
• 1 - 100 Employee

• Front Desk

  • May 2016 - Dec 2016

  Dynamo is an indoor cycling studio providing 45 minutes high intensity cardio. + Provided support to the Dynamo instructors to ensure a successful class check-in process + Assisted the studio management in daily studio tasks + Organized retail Dynamo is an indoor cycling studio providing 45 minutes high intensity cardio. + Provided support to the Dynamo instructors to ensure a successful class check-in process + Assisted the studio management in daily studio tasks + Organized retail



Local Market Launch

• United States
• Advertising Services
• 1 - 100 Employee

• Marketing Assistant

  • Feb 2015 - Jul 2015

  Local Market Launch is a medium size start-up (20 employees), founded in 2011. The company delivers business listings management and local presence solutions for national brands, multi-location businesses, franchises, and local SMBs through a growing network of channel partners. + Conducted market research aiming to find new international opportunities (France, UK) + Created a monthly report tracking more than 100 client's online visibility performance + Updated our clients profile on numerous directories Show less



Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• Warehouse Worker

  • Jun 2013 - Aug 2013

  + Performed various handling tasks + Performed various handling tasks