Experience

korda

• France
• Business Consulting and Services
• 1 - 100 Employee

• Senior advisor

  • Sep 2023 - Present

  Lyon, Auvergne-Rhône-Alpes, France

• Directeur Général Digital

  • Oct 2022 - Sep 2023

  Ville de Paris, Île-de-France, France Korda aide les entreprises à mettre en mouvement de grands nombres de managers et de collaborateurs sur leurs projets de transformation au travers d'actions de conseil, formation et de communication.



Wiley

• United States
• Book and Periodical Publishing
• 700 & Above Employee

• Service Director Large Business - Europe

  • May 2021 - Oct 2022

  In charge of service business and customer success experience for large accounts in France and Europe, management of project managers and customer success manager teams, sales development on consultancy services area. Structuration of a global service catalogue offer, management of churn, satisfaction (NPS) and upsell.

• Customer Success Team Lead - France

  • May 2018 - May 2021

  Suresnes Creation and development of various teams in digital learning (learning technology consultants, integration consultants) in charge of the LMS technical deployment for enterprise accounts, schools and SMBs in France. Monitoring of continuous improvement projects such as the launch of a new project management tool, process creation to launch new product solutions, defining an outsourcing strategy for low added value activities.

• Digital learning consultant

  • Aug 2013 - Apr 2018

  Suresnes Project management from scoping (presales) to deployment (incl. budget management, planning, KPIs, ressource management) of elearning platforms. Customer success management to develop client retention and upsells, covering training activities, consultancy on blended learning and learner engagement, developing client adoption through sharing product strategy and monitoring satisfaction (NPS, etc).



ETS CAZENAVE

• France
• Manufacturing

• ERP Project Manager

  • Aug 2012 - May 2013

  Serres-Castet, Nouvelle-Aquitaine, France Implementation of a new ERP solution for a company in aeronautics. Main activities: project management, relationship management with the ERP editor, process standardization and client training on the solution.



Laketrip

• Co-founder

  • Jul 2010 - Nov 2012

  Anglet Laketrip association have been created for a project on awareness development awareness around water stakes (environment, geopolitics, social) in the world. This project has been possible thanks to public and private partnerships. Main deliverables : - documentary on three lakes in the world (chosen by ABM documentary festival in Paris April 2013), - publication of articles in local newspapers and Laketrip blog about water and environment, - photography exposition about lakes… Show more Laketrip association have been created for a project on awareness development awareness around water stakes (environment, geopolitics, social) in the world. This project has been possible thanks to public and private partnerships. Main deliverables : - documentary on three lakes in the world (chosen by ABM documentary festival in Paris April 2013), - publication of articles in local newspapers and Laketrip blog about water and environment, - photography exposition about lakes during 6 months with Izadia ecological park and conferences, - work with primary school during one year to sensitize about environment topics. Show less



IRIS Partenaires

• Lean Manufacturing consultant & trainer

  • Oct 2007 - Jun 2011

  Bayonne Training management and consultancy for clients in various sectors (aeronautics, goods, services, telecommunications, construction industry). Example of mission: workshop resettling (5S, pull flow, VSM, KanBan, process standardization, training).



NOVAD-ADVEA

• Co-funder

  • Sep 2006 - Sep 2007

  Bayonne, Nouvelle-Aquitaine, France Sales activity development in south-west of France to sell an innovative water depollution solution, including phoning, building up sales material and client management.