Experience

Scotiabank - Global Banking and Markets
• Canada
• Banking
• 700 & Above Employee
• Software Engineer

  • May 2023 - Present

Scotiabank
• Canada
• Banking
• 700 & Above Employee
• Software Engineer Specialist

  • Sep 2020 - Feb 2023


Sutherland

• Information Services
• 1 - 100 Employee

• Nice Actimize support engineer

  • Apr 2019 - Sep 2020

  Nice Actimize account software support engineer working with customers and owning issues to collaborate with higher tiers for end to end resolution. Assisted customers requests via many channels including, phone, email, and various web contact methods (chat, e-Services) working in accordance with NICE support process, procedures, contractual SLA’s. Determined problems through detailed troubleshooting exploration with customers documenting all customer interactions in CRM tool in accordance with SLA. Show less



NICE Actimize

• United States
• Software Development
• 700 & Above Employee

• Software Support Engineer

  • Apr 2019 - Sep 2020

  For customers from several banks around the world to keep their business up and running in a fast-paced environment, I carried out solutions by deploying, monitoring, automating & supporting a highly scalable real-time critical platform(s) impacting millions of users by handling cases about database configurations, database connection, logs verification, code debugging, data flow, webservers settings, performance, versioning, patching, authentication, and authorization, among many other issues. I worked on: Actimize own and related software like AIS, RCM, UDM, JReport, among others, on all the environments of the client from the Platform's perspective by identifying and resolving operational issues (e.g. batch failures, client data feed errors, Database issues, Application server issues) over the functional level to provide the resolution or clarifications for the same. Clarifying the unknowns for the bank e.g. help a customer to identify the unsaid requirements (e.g.: Regulatory insights, operational risks) to improve System Resiliency & Performance through monitoring server performance, memory utilization, CPU, file systems, databases, batch jobs, and real-time streams. Supporting client testing and tuning activities in non-production environments during their solution upgrade activities, patch deployments, and changes deployment. Maintaining operational documentation, e.g. incident tracking, and run books, by documenting issues in the customer support portal to provide knowledge transfer to the team after the issues' resolution throughout efficient coordination between clients and Actimize customer support teams to resolve the issues Show less



Universidad Militar Nueva Granada

• Colombia
• Education Administration Programs
• 700 & Above Employee

• Java Fullstack Software Developer

  • Aug 2016 - Apr 2019

  Planning, designing, development, and implementation of PLISE Web App among other solutions related to Learning Virtual Objects for the academic multi-media development department of distance studies faculty (Fullstack).Server, databases and self-developed platform apps administrator.Support for the developed apps (Plise Air, Edd and PLISE) among others.UI/UX developer and digital experience creator.Back End support, design and devolpement.Scrum Master of project Everest. Show less

• Teacher

  • Aug 2018 - Dec 2018

  Digital Design Teacher.Taught design principles of UX using Adobe Photoshop, Illustrator, After Effects and XD among other Web interface designing tools.



Roomer SAS

• Retail

• Independent Business Owner

  • Jul 2015 - Dec 2016

  Technical and administrative executive. Designed a product launch with more than 30 companies adhered to and around 1000 visits in one day to the website. Technical and administrative executive. Designed a product launch with more than 30 companies adhered to and around 1000 visits in one day to the website.



Politecnico Internacional

• Colombia
• Technology, Information and Internet

• Teacher

  • Feb 2016 - Jul 2016

  Software Development program teacher. Basic and advanced programming for desktop, web and android applications in different IDE’s like Visual Studio, Netbeans, Eclipse, IntelliJ Idea, using JS, Java y C#. Databases, networks fundamentals, cyber legislation, among others. Software Development program teacher. Basic and advanced programming for desktop, web and android applications in different IDE’s like Visual Studio, Netbeans, Eclipse, IntelliJ Idea, using JS, Java y C#. Databases, networks fundamentals, cyber legislation, among others.

• Multimedia Engineer

  • May 2012 - Apr 2015

  Media and interface developer at the multimedia development department for distance education faculty. Developed two applications (Plise and Edd) to create, edit and distribute the educational material for all the online students of the university. Media and interface developer at the multimedia development department for distance education faculty. Developed two applications (Plise and Edd) to create, edit and distribute the educational material for all the online students of the university.



Grupo editorial Avanza

• User Experience Engineer

  • 2012 - 2013

  App and interfaces developer for children education as tales and interactive books; Videogames in Javascript and AS3-Flash App and interfaces developer for children education as tales and interactive books; Videogames in Javascript and AS3-Flash