Experience

SOWAIDAN BUSINESS CONSULTING
• Egypt
• Financial Services
• 1 - 100 Employee
• Public Relations Manager

  • Mar 2020 - Present


KSG Consulting

• United Arab Emirates
• Retail Office Equipment

• Public Relations Manager

  • Aug 2019 - Feb 2020

  -lanning, developing and implementing PR strategies.- Managing enquiries from media, individuals and other organisations.- Researching, writing and distributing press releases to targeted media.- Planning publicity strategies and campaigns.- Organising events including press conferences, exhibitions, open days and press tours.- Managing and sharing content with users on social media sites such as Twitter and Facebook.- Managing the PR aspect of a potential crisis situation.- Creating and managing brochures, handouts, direct mail leaflets, promotional videos, photographs,etc.- Analysing media coverage.- Distributing information about new promotional opportunities and current PR campaigns progress.- Speaking publicly at interviews, press conferences and presentations. Show less

• Administrative Assistant and Human Resources Officer (HR)

  • Oct 2017 - Jul 2019

  1. Administrative Assistant- Daily management of office activities.- Scheduling of meetings and answering the phones- Handle administrative requests and queries from senior managers.- Dealing with clients handling deadlines.- Reading and briefing and write and distribute email, correspondence memos, letters,faxes.- Organize and schedule appointments.- Update and maintain office policies and procedures and research new deals and suppliers.- Assist in the preparation of regularly scheduled reports and develop and maintain a filingsystem.- Travel arrangements.- Maintain contact lists for clients.- Welcome visitors and support them.- Act as the point of contact for internal and externalclients.- Very prof. time management.2. Human Resources Officer (HR)- Initial interview for new employees.- Handling all necessary filings before the Social InsuranceAuthority.- Prepare and maintain a personal file for each employee including all his hiring documentstogether with any other documents as may berequired.- Follow up the terms of the company's employment contracts and handle the renewalthereof.- Liaise with the contracted medical insurance company in relation to the employees'requests.- Handling the preparation of the time sheets for the employees including verification ofactual time through reviewing the finger print system, and the logsheets.- Assisting in organizing entertainment events for the employees of thecompany. Show less



ALEF Bookstores

• Retail

• Deputy Head

  • Jan 2017 - Jun 2017

  -Daily management of branch activities.- Managing employee's issues.- Plan of meetings and signature party.- Answering the phones.- Reading and briefing and write and distribute email, correspondence memos, letters, faxes andforms.- Handle administrative requests and queries from senior managers.- Management of Finance of the branch (salaries and make the monthly report, expenses for branchsupplies etc ...)- Organize and schedule appointments for employees.- Maintain contact lists for clients.- Handle returns of merchandise.- Business ethics. Show less

• Sales Manager

  • Sep 2016 - Dec 2016

  -Ensuring high levels of customer satisfaction through excellent.- Sales service assessing customers’ needs and providing, assistance and information on productfeatures.- Welcoming customers to the store and answering theirqueries.- Remain knowledgeable on products offered and discuss availableoptions.



Rowad Modern Engineering

• Egypt
• Construction
• 700 & Above Employee

• Business Administration Manager

  • Jan 2015 - Aug 2016

  -Daily management of office activities. - HR role (managing employee's issues and requests, preparing interviews and help in the recruiting process etc...) - Scheduling of meetings. - Handle administrative requests and queries from senior managers - Dealing with clients handling deadlines. - Answering the phones. - Reading and briefing and write and distribute email, correspondence memos, letters, faxes and forms. - Management of the firm's finances (salaries and make the monthly report, expenses for office supplies etc...) - Organize and schedule appointments. - Update and maintain office policies and procedures and research new deals andsuppliers. - Assist in the preparation of regularly scheduled reports and develop and maintain a filing system. - Travel arrangements. - Maintain contact lists for clients. - Welcome visitors and supportthem. - Act as the point of contact for internal and externalclients. - Very prof. time management. Show less



the middle east observer

• Customer Relationship Management

  • Apr 2014 - Dec 2014

  -Establishes contact between caller and called person. - Deals with telephone inquiries. - Provides relevant information requested and makes appointments. - Receives, registers and distributes of all the incoming and outgoing mail for thecompany. - Receives visitors and customers. - Responsible for distributes all incoming faxes, as well as keeps a record of sentfaxes. - Reads and Implements the company safety policy andprocedures. - Ensure the provision of a safe and healthy working environment. - Manage meeting room's reservations for all department. Show less



MERIC - The Middle East Readers Information Center

• Subscriptions & E-Resources

  • Dec 2013 - Mar 2014

  -Ensuring all renewals are communicated with, including phoning contacts thatlapse. - Receiving all subscriptions queries, by both phone andemail. - Providing accurate subscriber and renewal numbers. - Sending renewal letters by post. - Providing phone support to subscription/membership marketing campaigns. - Assisting the marketing team with campaigns as required. - Provide and monitor analytics around subscriptions &memberships. - Assist in the creation and execution of subscriptioncampaigns. - Ensure data is collected and imputed into the systemaccurately. Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Service

  • Jun 2013 - Nov 2013

  -Respond to telephone calls and not delay them, to be able to provide good service to others. - first-level troubleshooting and / provide information and guidance in order to resolve customer isuues or inquiries. - Responsibilities include working closely with customers to determine theirneeds. - Answer their questions and recommend the right solutions. - Ensure maximum client satisfaction. - Became a team leader assistant helping new comers to achieve quality and all information and inquiries the - customer may needs. Show less



A Plus Creative Learning Center

• Indonesia
• Education Management
• 1 - 100 Employee

• Receptionist

  • Jun 2012 - Nov 2012

  - Answering thephones. - Ordering office stationerysupplies. - Greetingclients. - Typing. - Filing. - Managingdiaries. - Good attention todetail. - Organized. - Prioritizing. - A desire to showinitiative. - Answering thephones. - Ordering office stationerysupplies. - Greetingclients. - Typing. - Filing. - Managingdiaries. - Good attention todetail. - Organized. - Prioritizing. - A desire to showinitiative.