Experience

BIGO Technology - بيجو تكنولوجي

• Singapore
• Technology, Information and Internet
• 100 - 200 Employee

• Senior VIP User Management Advisor

  • Mar 2021 - Present

• User Management advisor

  • Jan 2020 - Mar 2021



Extensya

• Jordan
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jun 2016 - Jan 2020

  Saudi Arabian Airlines / Extensya Working in reservation department on AMADEUS program; - Handling calls in both English and Arabic, inform passengers by explaining procedures and answering their questions. - Making reservations, issue/reissue tickets, refund/cancel tickets, revalidation tickets, noshow and different tasks. - Managing incoming calls and customer service inquiries. - Build sustainable relationships of trust through open and interactive communication. - Provide accurate, valid and complete information by using the right methods/tools. - Strong phone contact handling skills and active listening. - Customer orientation and ability to adapt/respond to different types of characters. - Ability to multi-task, prioritize and manage time effectively. - Manage large amounts of incoming calls. - Proven ability to handle any kind of clients.



Abu Al-Haj Group Investment

• Amman Governorate, Jordan

• Call Center Agent

  • Apr 2013 - Mar 2016

  Call taker and Dispatcher at Al Moumayaz Taxi; - Helping customers with good verbal communication. - Handle customer’s complaints; provide appropriate solutions and alternatives within the time limits. - Follow up to ensure resolution keep records of customer interactions and handling all types of customers. Call taker and Dispatcher at Al Moumayaz Taxi; - Helping customers with good verbal communication. - Handle customer’s complaints; provide appropriate solutions and alternatives within the time limits. - Follow up to ensure resolution keep records of customer interactions and handling all types of customers.