Bassem Mohamed
Cards Chargeback Operations Lead at Arab African International Bank- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
-
French -
-
Arabic -
Topline Score
Bio
Credentials
-
Visa Dispute Resolution Certified Associate 2022
VisaOct, 2022- Nov, 2024
Experience
-
Arab African International Bank
-
Egypt
-
Banking
-
700 & Above Employee
-
Cards Chargeback Operations Lead
-
Mar 2022 - Present
-Monitor the Chargeback Team to ensure accurate and timely processing of chargeback disputes. -Ensure all chargebacks in the system are processed within appropriate timeframes to avoid unwarranted losses. -Understanding of the card brand dispute management rules, response codes, and recommended response data. As well as an advanced knowledge of the chargeback funding process . - Set all rules & workshops with fintech vendors for Integration Process regarding Chargeback to be applied with Aaib.-Responsible for managing system testing related to cards disputing upgrades/changes and new releases. -Handling all troubleshooting, escalations and issue mitigation.-Ensure to Meet or exceed all productivity deadlines, goals, and established upper management expectations. -Working knowledge of banking operations, fraudulent investigations, and regulations related to disputes. -Build and maintain partnerships with cross functional leaders to collaborate to meet Aaib overall objectives-coaching staff to ensure financial objectives and service standards are met.-Review all settled disputes relating to chargebacks Visa’s VROL ,MasterCard MCOM, Mezza , DTS”dispute tracking system “ Show less
-
-
Deputy Manager - Chargeback and settlement -Card Center Acquiring Operations
-
Mar 2019 - Mar 2022
- Handling & Monitor all Copy request cases acquiring department.- Handling all Chargeback & Arbitration (Visa, Master Card & Maestro) acquiring department.- Investigate each case individually with all Merchant and request any required missing documents.- Monitor & follow up on all received cases till closure & purged date of chargeback.- Acquire all new regulations related to Master Card & Visa to amend the current handling chargeback.- Reconcile & balance all accounts related to chargeback & Arbitration cases.- Handling Master Card settlement in daily bases.- Handling all Operation entry or tasks related to acquiring department.- Providing management with required reports. Show less
-
-
Chargeback and settlement -Card Center Acquiring Operations
-
Oct 2017 - Feb 2019
- Handling all Chargeback & Arbitration (Visa, Master Card & Maestro) cases in acquiring department.- Investigate each case individually with all Merchant and request any required missing documents.- Monitor & follow up on all received cases till closure & purged date of chargeback.- Acquire all new regulations related to Master Card & Visa to amend the current handling chargeback.- Handling Master Card settlement in daily bases.- Handling all Operation entry or tasks related to acquiring department. Show less
-
-
-
National Bank of Greece
-
Greece
-
Banking
-
700 & Above Employee
-
Assistant Supervisor Card Center
-
Apr 2014 - Sep 2017
-Assessing business needs and defining business strategies in addition to action plans for new and existing card products / programs-Launching of NBG-Egypt Credit Card product and developing the operational process-All regular functions relating to credit Cards, issuing cards, charge back , settlement -Monitor All ATM network on daily bases .-All regular functions relating to ATMs ( NCR ) fixing all error related to ATM & problem of outage .-Providing comprehensive training to NBG-Egypt staff-Developing business relations with Visa and other business partners-Ensuring the appropriate launching of new products and services -Conducting market intelligence and identifying business opportunities highlighting market dynamics and competitive offerings -Producing annual revenue and expense plan and budget, in line with the bank’s overall business plan and in coordination with the Retail Banking Business Unit and providing enhancement actions plan-Managing NBG-Egypt Cards Center operations (i.e. Accounting Reconciliation, ATMs Monitoring & Consumables Management) -Carrying out arbitration, compliance and resolution of all disputes, chargeback & re-presentments of both acquiring and issuing participants of Visa International Network-Selecting locations for new ATM installation ensuring maximum utilization and profitability-Coordinating, recommending and implementing in coordination with Marketing Department ongoing marketing campaigns implemented by Visa as well as other internal programs-Maintaining system availability to meet customer’s requirements, inquiries and minimize fraudulent usage-Reviewing, recommending and submitting functionality enhancements in line with the business & products plans-checking against scoring system bad list, blank card stock auditing and secured cards delivery-Handling all customer complaint related to Both Debit Card , Credit Card with Call Center-Providing top management with required MIS reports Show less
-
-
Senior Card Center Officer
-
Mar 2012 - Apr 2014
-Assessing business needs and defining business strategies in addition to action plans for new and existing card products / programs-Launching of NBG-Egypt Credit Card product and developing the operational process-All regular functions relating to credit Cards, issuing cards, charge back , settlement -Monitor All ATM network on daily bases .-All regular functions relating to ATMs ( NCR ) fixing all error related to ATM & problem of outage .-Providing comprehensive training to NBG-Egypt staff-Developing business relations with Visa and other business partners-Ensuring the appropriate launching of new products and services -Conducting market intelligence and identifying business opportunities highlighting market dynamics and competitive offerings -Producing annual revenue and expense plan and budget, in line with the bank’s overall business plan and in coordination with the Retail Banking Business Unit and providing enhancement actions plan-Managing NBG-Egypt Cards Center operations (i.e. Accounting Reconciliation, ATMs Monitoring & Consumables Management) -Carrying out arbitration, compliance and resolution of all disputes, chargeback & re-presentments of both acquiring and issuing participants of Visa International Network-Selecting locations for new ATM installation ensuring maximum utilization and profitability-Coordinating, recommending and implementing in coordination with Marketing Department ongoing marketing campaigns implemented by Visa as well as other internal programs-Maintaining system availability to meet customer’s requirements, inquiries and minimize fraudulent usage-Reviewing, recommending and submitting functionality enhancements in line with the business & products plans-checking against scoring system bad list, blank card stock auditing and secured cards delivery-Handling all customer complaint related to Both Debit Card , Credit Card with Call Center-Providing top management with required MIS reports Show less
-
-
Head Teller
-
Jan 2010 - Mar 2012
- performs regular Head teller duties on daily basis .- provides comprehensive , prompt and efficient customer service transactions .- receives cash for deposits to accounts , verifies amounts and enters deposits into computer records .- processes withdrawals , pays out money after verification of customer's identity signatures and customer balance .- counts and packages coins and banknotes .- responsible for efficient supply of material that required for position receives loan and other payments , and ensures the payments match balances due . enters payments into the system .-Ensure that all Tellers hand over the cash and balance the cash at the end of the day . Show less
-
-
Teller
-
Aug 2008 - Jan 2010
- performs regular Teller duties on daily basis .- provides comprehensive , prompt and efficient customer servicetransactions .- receives cash for deposits to accounts , verifies amounts and entersdeposits into computer records .- processes withdrawals , pays out money after verification ofcustomer's identity signatures and customer balance .- counts and packages coins and banknotes .- responsible for efficient supply of material that required for positionreceives loan and other payments , and ensures the payments matchbalances due . enters payments into the system . Show less
-
-
Education
-
2002 - 2006
Faculty Of Commerce Ain Shams University
Bachelor's degree, Accounting -
1990 - 2002
Tarek Ebn Zayad Language school
Community
