Senior Enterprise Computing Solution Architect

• Jan 2021 - Present

Advisor, IT Technical Analysis

• Feb 2020 - Jan 2021

Senior Analyst, IT Technical Analysis

• Jan 2017 - Feb 2020

• Provide 2nd level Support for employees of DELL, EMC, VMware, RSA and VCE in Egypt.• Installation, monitoring and support of IT Infrastructure Devices as Servers (Dell & Cisco), Routers, Switches and Storages• Manage and support Cisco Unified Call Manager (VOIP). • Manage and support Encryption and Security profiles on Air Watch MDM and McAfee ePO.• Manage the installation and maintenance of hardware and software including Laptops, workstations, printers, mobile devices… • Provide 2nd level Support for employees of DELL, EMC, VMware, RSA and VCE in Egypt.• Installation, monitoring and support of IT Infrastructure Devices as Servers (Dell & Cisco), Routers, Switches and Storages• Manage and support Cisco Unified Call Manager (VOIP). • Manage and support Encryption and Security profiles on Air Watch MDM and McAfee ePO.• Manage the installation and maintenance of hardware and software including Laptops, workstations, printers, mobile devices, multimedia displays, projectors, video conference system support Show more Show less

IT Support Engineer

• Apr 2015 - Dec 2016

• Coordinates the transition of new services from planning state to production environment• Responsible for providing 2nd level technical support and efficient delivery of service for internal clients. • Monitoring, and troubleshooting of Local Area network (LAN)• Provide guidance and training for the IT Service Desk agents.• Provide second level support for numerous vital systems such as Active directory and… • Coordinates the transition of new services from planning state to production environment• Responsible for providing 2nd level technical support and efficient delivery of service for internal clients. • Monitoring, and troubleshooting of Local Area network (LAN)• Provide guidance and training for the IT Service Desk agents.• Provide second level support for numerous vital systems such as Active directory and Messaging Show more Show less

Network Engineer

• Jun 2014 - Mar 2015

Helpdesk specialist

• Oct 2012 - Jun 2014

Technical Support Engineer

• Apr 2012 - Sep 2012

• Provide client support and technical issue resolution via E-Mail or phone handling.• Perform creation of new accounts using company provides software tools.• Educate the customer.• Inform / investigate.• Upselling linkdotnet products.• Working daily on customer’s complaints and escalations.