Experience

Alexandria Business Association (SME Project)

• Egypt
• Financial Services
• 100 - 200 Employee

• Foreign Affairs Coordinator

  • Dec 2014 - Present

  Working as a connection point between foreign diplomats, commercial services & foreign business missions to Egypt and all Egyptian businessmen who are members of ABA, Organizing business meetings, Preparing visa recommendation letters.

• Foreign Affairs Coordinator

  • Dec 2014 - Present

  Working as a connection point between foreign diplomats, commercial services & foreign business missions to Egypt and all Egyptian businessmen who are members of ABA.



International Trade Office

• Foreign Procurement Coordinator

  • Sep 2014 - Nov 2014

  Receive tender sheets, search for foreign suppliers of the materials required and negotiate with suppliers to get the best prices & qualities then send reports to the upper management to make the purchase decisions according to the received offers.On top of that I take care of any hotel reservations and other administrative rules. Receive tender sheets, search for foreign suppliers of the materials required and negotiate with suppliers to get the best prices & qualities then send reports to the upper management to make the purchase decisions according to the received offers.On top of that I take care of any hotel reservations and other administrative rules.



Murabahat Real Estate Solutions

• Sales Executive

  • Dec 2013 - Apr 2014

  Sell time-shared apartments and hotel rooms.Customers may include businesses, governmental organizations and individuals both in Egypt and abroad.Sales executives approach potential customers with the aim of winning new business, as well as maintaining good relationships with clients. Sell time-shared apartments and hotel rooms.Customers may include businesses, governmental organizations and individuals both in Egypt and abroad.Sales executives approach potential customers with the aim of winning new business, as well as maintaining good relationships with clients.



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Customer Service Rep.

  • 2010 - 2013

  * Worked as a Senior Customer Service Consultant at "Sutherland Global Services" which is multinational call canter specialized in BPO services, AT&T program (The American Telephone & Telegraph Co.)Job Description: Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option then sell the available products based on client's eligibility and overcome the objections that customer might have to close the sale.