Bassam Zaghloul
Technical Support Manager at ITPs-EG- Claim this Profile
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English Full professional proficiency
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Arabic Native or bilingual proficiency
Topline Score
Bio
Heba Ahmed
Bassam was a good technical ,with a good communications with Customers
Mohamed Abdel Wahab
Bassam is clear visioned professional , technology educated and results Oriented
Heba Ahmed
Bassam was a good technical ,with a good communications with Customers
Mohamed Abdel Wahab
Bassam is clear visioned professional , technology educated and results Oriented
Heba Ahmed
Bassam was a good technical ,with a good communications with Customers
Mohamed Abdel Wahab
Bassam is clear visioned professional , technology educated and results Oriented
Heba Ahmed
Bassam was a good technical ,with a good communications with Customers
Mohamed Abdel Wahab
Bassam is clear visioned professional , technology educated and results Oriented
Credentials
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Core Solutions of Microsoft Exchange Server 2013
MicrosoftMay, 2013- Nov, 2024 -
Microsoft Certified Solutions Associate
Windows Server 2012May, 2013- Nov, 2024 -
Upgrading Your Skills to MCSA Windows Server 2012
MicrosoftMay, 2013- Nov, 2024 -
PRO: Microsoft Lync Server 2010, Administrato
-Sep, 2011- Nov, 2024 -
Office Communications Server 2007:U.C Voice
-May, 2011- Nov, 2024 -
TS: Microsoft Office Communications Server 2007, Configuring
-Apr, 2011- Nov, 2024 -
Symantec Enterprise Vault 9 for Exchange Assessment (STS
-Mar, 2011- Nov, 2024 -
PRO: Designing and Deploying Messaging Solutions with Microsoft Exchange Server 2010
-Sep, 2010- Nov, 2024 -
TS: Microsoft Exchange Server 2010, Configuring
-Aug, 2010- Nov, 2024 -
Pro: Deploying Messaging Solutions with Microsoft Exchange Server 2007
-Sep, 2009- Nov, 2024 -
Pro: Designing Messaging Solutions with Microsoft Exchange Server 2007
-Jul, 2009- Nov, 2024 -
TS: Exchange Server 2007 Configuration
-Jul, 2009- Nov, 2024 -
Designing Security for a Microsoft Windows Server 2003 Network
-Oct, 2008- Nov, 2024 -
Implementing Microsoft Internet Security and Acceleration (ISA) Server 2004
-Oct, 2008- Nov, 2024 -
Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure
-Sep, 2008- Nov, 2024 -
Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
-Aug, 2008- Nov, 2024 -
Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
-Jul, 2008- Nov, 2024 -
Installing, Configuring, and Administering Microsoft® Windows® XP Professional
-Jun, 2008- Nov, 2024 -
Managing and Maintaining a Microsoft Windows Server 2003 Environment
-Jun, 2008- Nov, 2024
Experience
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ITPs-EG
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Egypt
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Support Manager
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Oct 2019 - Present
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Technical Support Manager at ITPS
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Oct 2019 - Present
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Technical Support Manager
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Jan 2020 - Present
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Global Brands Group (GBG)
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Egypt
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IT Services and IT Consulting
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200 - 300 Employee
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Service Delivery Manager & UC team Leader
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Jan 2015 - Jan 2022
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Senior Infrastructure Consultant
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Jul 2013 - Jan 2022
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Service Delivery Manager & UC team Leader
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Jul 2016 - Oct 2019
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Orange Business
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France
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IT Services and IT Consulting
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700 & Above Employee
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Senior Infrastructure & Messaging - Engineering (L3) at Orange Business Services
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Aug 2015 - Jul 2016
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NILE.COM
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Egypt
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IT Services and IT Consulting
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1 - 100 Employee
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Consultant - UC/Messaging
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Jan 2013 - Jul 2013
Co-work effectively with peers and subordinates * Achieve technical assignments and technical development plans* Assist in achieving team objectives and goals * Follow through team tasks and activities * Leading team to achieve objectives and goals* Monitor and report team activities, achievements and issues * Develop, lead, motivate, coach, assess team members
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Infrastructure Consultant / UC
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Jan 2009 - Jul 2013
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Technology Specialist – Messaging
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Jun 2011 - Jan 2013
- Size and deploy and deliver PoC (proof of concept) and pilots. - Size, deploy, configure, manage and support UC and Infrastructure solutions.- Support change management within the customer data centers, and provide high quality documentation. - Provide projects technical deliverables.- Support service contracts and SLA’s.- Second level of support.
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System Engineer
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Jan 2009 - Jul 2011
Looking for better opportunitiesJob Responsibility:- Size and deploy and deliver PoC (proof of concept) andpilots.- Size, deploy, configure, manage and support UC andInfrastructure solutions.- Support change management within the customer datacenters, and provide high quality documentation.- Provide projects technical deliverables.- Support service contracts and SLA’s.- Second level of support.- Additional roles : Project Manager* Implement & Design Microsoft Products- Exchange 2007 & 2010- Exchange 2013- Implementing Lync 2010- Prepare Lync 2013- Troubleshooting exchange 2003- Active Directory 2003, 2008 and 2008 R2- ISA 2006 and TMG 2010- Cluster Services and network load balancing Show less
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Zagazig University
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Egypt
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Higher Education
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700 & Above Employee
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Student
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Jan 2002 - Jan 2007
Graduation Project: “Voice Over Internet Protocol, VOIP”, Grade: Excellent Graduation Project: “Voice Over Internet Protocol, VOIP”, Grade: Excellent
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Education
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2002 - 2007
Zagazig University
Fair, BSC of Electrical Communications and Electronics Engineering
Community
