IT Engineer

• Nov 2022 - Present

IT Support Specialist

• Apr 2021 - Oct 2022

IT Support, MS Server and Active Directory Administration, Microsoft 365 Administration, Network Infrastructure maintenance troubleshooting and installation. IT Support, MS Server and Active Directory Administration, Microsoft 365 Administration, Network Infrastructure maintenance troubleshooting and installation.

Information Technology Support Specialist

• Apr 2019 - Mar 2021

IT Consultant / Software Developer

• Jul 2014 - Jan 2019

• Responsible for meeting with clients to assess their computer problems and be a liaison between them and the office until the problem with their computer/s are resolved. • IT Hardware Support, running all the diagnostics and performing all the troubleshooting repairs necessary on the client’s computer whether it be a software or a hardware problem. • Network troubleshooting, cable repairs, and router / Wi-Fi configuration. • Running a Technical Support hotline to answer all customer questions, and trying to resolve their problems over the phone or Remote Troubleshooting if possible. Show less

IT Manager

• Jan 2003 - Jul 2014

• Enhanced corporate workflows 60% by designing, sourcing and installing a complete modern network infrastructure for connecting corporate desktop workstations and connect the resulting corporate infrastructure to the Internet for email and VOIP connectivity to our clients • Physical Network Troubleshooting including cable repairs, router and Wi-Fi configuration, and Windows Server 2012 Installation, Administration, and some Active Directory configuration. • Employed Cisco 871 Router series and used Packeteer Traffic Shaper for monitoring and shaping network traffic. • Boosted workstation support efficiency 70% by standardizing Windows© Workstation Version 7 and configuration. • Ensured smooth day-to-day computerized operations through technical software support, software upgrades and hardware troubleshooting and repairs either in person or through remote troubleshooting. • Created and maintained a 24-hour technical support telephone hotline. Show less

Software Developer

• Jan 2005 - Dec 2005

• Developed an accounting system using Visual Basic 6.0 as a front end and Access DB as the back end to keep track of gasoline stations sales and verify that the daily cash total matches to the total amount of gasoline sold on all pumps. Program features included analyses of gasoline sales monthly sales comparisons, comparisons of different types of gasoline sales and charting the results. • Developed an accounting system using Visual Basic 6.0 as a front end and Access DB as the back end to keep track of gasoline stations sales and verify that the daily cash total matches to the total amount of gasoline sold on all pumps. Program features included analyses of gasoline sales monthly sales comparisons, comparisons of different types of gasoline sales and charting the results.

IT Manager

• Jan 1994 - Dec 2003

• Standardized and maintained Windows© 95 installation and configuration across all corporate offices. Later the workstations were upgraded to Windows© XP. • Improved workflow efficiency by supporting and maintaining the software that controlled and monitored textile manufacturing machines deploying the appropriate manufacturing instructions as orders to the textile machines to execute, and reporting back on machine status, downtime and error status. • Ensured smooth textile manufacturing operation by supporting and maintaining all the computers and network controlling the textile manufacturing process. • Other responsibilities included encoding the graphic designs and patterns that are supposed to be drawn on the textiles in a digital format that the manufacturing machines can understand and implement. Show less

Software Developer

• Dec 1992 - Dec 1993

Software Developer, Visual Basic Created electronic data entry forms using EP90 and Visual Basic for collecting pharmaceutical research data for submission to the FDA. Employed data validation schemes to improve accuracy including double data entry, specific formatting and data type check specific to a given field. Software Developer, Visual Basic Created electronic data entry forms using EP90 and Visual Basic for collecting pharmaceutical research data for submission to the FDA. Employed data validation schemes to improve accuracy including double data entry, specific formatting and data type check specific to a given field.

Research Assistant

• Dec 1990 - Nov 1992

Continued an ongoing software development in an automated manufacturing system that assisted in pinpointing the source of errors in manufacturing of semi conductor chips and suggested corrective action accordingly. Programmed a robotic arm that pulled random chip samples of the production line and did a batch of tests for quality assurance. Tasked with converting the original program from Basic into Visual Basic.NET and continue its development and enhancement. Continued an ongoing software development in an automated manufacturing system that assisted in pinpointing the source of errors in manufacturing of semi conductor chips and suggested corrective action accordingly. Programmed a robotic arm that pulled random chip samples of the production line and did a batch of tests for quality assurance. Tasked with converting the original program from Basic into Visual Basic.NET and continue its development and enhancement.

Software Developer

• Jan 1990 - May 1991

Employed MS Basic, Visual Basic and C / C++ Compilers to create custom accounting and financial reports that suited the customer management's needs. Leveraged a proprietary toolkit for data querying and retrieval to mine data for the financial reports from multiple Solomon III Accounting system databases. Employed MS Basic, Visual Basic and C / C++ Compilers to create custom accounting and financial reports that suited the customer management's needs. Leveraged a proprietary toolkit for data querying and retrieval to mine data for the financial reports from multiple Solomon III Accounting system databases.