Head of Social Media Marketing

• Jul 2021 - Present

Social Media Marketing Specialist

• Jul 2021 - Present

Content Writer

• Oct 2020 - Present

Flights Customer Support

• Jul 2019 - Sep 2021

◾ Handling customer inquiries ( Flight tickets issue , reissue and refund )◾ Converting received calls into sales and delivering the best C-sat with FCR and meeting the account defined KPIs.◾ Adhering to the communication process and maintain AHT , ATT , ASA & ACW and all other account set metrics.◾ Achieving communicates return to Q, short answered calls, and abandoned percentage communicated targets.◾ Achieving quality communicated targets.◾ Raising the flag to the Team Leader on issues or concerns that require escalation.◾ Contact with the airline’s hotline to follow up regarding any case facing the customer and investigate to identify the reason that leaded to customer disappointed.◾ Advice the customer the best opportunities and choices for the flight according to the customer needs.◾ After sales support, follow up with the customer if there any cancellation, refund or reissue case until the problem will be solved.

Flights Customer Support

• Jul 2019 - Sep 2021

Contracting Agent

• Apr 2019 - Jun 2019

- Follow-up with hotels to update the rate daily.- ensure that all the hotel contracts and documents are up to date .- Carry out day to day entering of new and updated contracts in the company's system.- Work with Finance team to open an Accounting ID for new supplier Update .- Negotiating contracted rates and availability with both existing and new hotels.- occurs Daily report to the management . - Follow-up with hotels to update the rate daily.- ensure that all the hotel contracts and documents are up to date .- Carry out day to day entering of new and updated contracts in the company's system.- Work with Finance team to open an Accounting ID for new supplier Update .- Negotiating contracted rates and availability with both existing and new hotels.- occurs Daily report to the management .

Travel Consultant Agent

• Feb 2019 - Mar 2019

▪️Research, explore and study different travel destination options▪️Research destination and travel prices, customs, weather conditions, reviews etc.▪️Research and study clients’ specifications and wishes▪️Suggest suitable travel options that best suite clients' needs▪️Inform clients and provide useful travel material such as guides, maps and event programs▪️Sells international and domestic travel packages including cruises and hotels ▪️Organizing travels from beginning to end, including tickets, accommodation and transportation

Tour Operator

• Dec 2018 - Feb 2019

- Collaborate with the supervisor to promote the business on social media to attract customers - using market research information to guide decisions- processes reservations by e-mail and telephone - Develop Tour Packages- Modify Tour Packages- Plan tours and builds up itineraries due to request (Duration and destination) day by day.- Provide quotes and pricing for tours.- Handle bookings for hotels, transportation ,restaurants, and sites of excursion. - Collaborate with the supervisor to promote the business on social media to attract customers - using market research information to guide decisions- processes reservations by e-mail and telephone - Develop Tour Packages- Modify Tour Packages- Plan tours and builds up itineraries due to request (Duration and destination) day by day.- Provide quotes and pricing for tours.- Handle bookings for hotels, transportation ,restaurants, and sites of excursion.

Social Media Marketing Specialist

• Jul 2017 - May 2018

Accountant

• Sep 2014 - Jul 2016