Experience

PaxeraHealth

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Technical Support Engineer

  • Jan 2021 - Present

  - Performs technical tasks in assisting with project implementation such as installing virtual machines, OSs, software and scripting. - Implements and installs software integrations, such as PACS/RIS or HIS/RIS. - Reviews software and creates instructions and a strategic plan for installation. - Helps clients to understand Paxerahealth technologies in relation to imaging and clinical workflows. - Fields complex support interactions that require system analysis and problem-solving techniques. - Supports DICOM, PACS and their connectivity/integration issues with company software. - Connects remotely to access into customer systems to determine root cause and solve issues. - Delivering end user support services, troubleshooting and maintenance of all computer hardware, software, and network. - Identify and classify problems, analyze root cause, recommend workarounds and resolution. - Administration and maintenance of all servers, firewalls, V.P.N., printers and computer related peripherals. - Identify gaps, create and maintain support documentation. - Support, manage and supply solutions to PaxeraHealth clients ensuring minimal down- time. - Assist in all Support Office and location upgrades and purchases of software and hardware. Show less